Siemens Smart infrastructure supports the way we all want to live – happily, comfortably, sustainably and in harmony. It supports the way industry and organizations want to be – efficient, responsible and intelligent while making the world a more connected and caring place.
For this reason, our Smart Infrastructure technical service based in the UAE is available every moment our customers need. Our customers can contact our highly skilled experts via phone or e-mail to get support for technical issues.
As a valued customer of Siemens, you will benefit from the following:
- Dedicated phone number and e-mail for 24/7 help
- Live and remote-connection support to quickly resolve issues
Please note that the Smart Infrastructure 24/7 Service Hotline is available only in the UAE .
Contact the Smart Infrastructure technical service
Strong Local Capabilities in Numbers
- 75+ Field Engineers
- 20+ Certified Project Managers
- 15+ Retrofit Designers
- 10+ Consultants
Our Services Will Help Ensure Your Business Continuity
We Create Environments That CareSupporting Daily Operations
Field Services to Support Your Business Continuity
Modernization and Retrofit During the Slowdown Period:
• Modernization of hardware and software with state-of-the-art versions
• Unique migration solutions enabling smooth transition
• Upgrading functions to tune your equipment for higher requirements
• Retrofit of individual components to maintain the delivery capacity
Protection & Control Products
MV/LV Switchgear & components
Remote Services for Buildings
Remote Condition Monitoring and Diagnostics for Substation Devices through IoT Cloud Applications
Energy goes digital
The Digital Grid Center, located in Abu Dhabi, performs remote monitoring and diagnostics for online devices through secure data connection.
Remote Services provide:
• Real-time data accessible from anywhere
• Considerable reduction in deployment of workforce to site
• Quicker response reducing downtime
• Enhanced predictive maintenance Increasing asset life
• Savings from reduced O&M cost
Remote Collaboration Services for Substations Devices
Benefits:
- Secure and easy connection to your assets collaborating with site staff or Siemens Field Specialists
- Quicker response, reducing downtime
- Lean workforce and enhanced predictive maintenance
- Sustained savings from reduced operations and maintenance cost
Ensuring Digital Security of Power Assets
Cybersecurity Assessment
Special Operational Conditions in a Substation
- 24/7 operation
- Components from different vendors
- Interfaces to unsecure networks
- Standard operating systems components
- Proprietary technology
Cybersecurity Services
- Access control and account management
- Security logging and monitoring
- System hardening
- Security patching
- Backup and restore
- Malware protection
- Data protection, data integrity and system architecture
- Secure remote access
Providing a Safe Environment
Thermal Camera Recording for Early Fever Detection
High Accuracy
- ± 0.3 °C (with blackbody)
High Efficiency
- Non – contact temperature detection, quick screening
- Long distance, wide coverage and multi-person detection
Low Cost
- Automatic early warning system, saving manpower and reducing the risk of cross-infection
Strong Adaptability
- Applied to small scenes such as entrances and exits
- Large facilities with dense personnel such as airports
Dating Back
- Historical data backtracking and data analysis available when combined with the platform
Tracking Quarantine Patients Using Intelligent Analytics
Quickly Locate:
- available colleagues and assets can be easily located
Track Using Intelligent Video Analytics:
- patients under mandatory quarantine can be detected using face recognition
Identify Suspected Cases at Entry Points:
- the solution can be used at airports as well as entrances to commercial facilities such as malls and hotels
Our Service Capabilities for All Product Types
Services for Protection and Automation Systems, Switchgear, Future Grids and Components
- Routine maintenance
- Repair and emergency
- Spare parts management
- Tools Rental Services (SF6 gas handling tools)
- Modernization (migration) and retrofit
- 24/7 technical support
- Digital monitoring and diagnostics
- Remote services
- Cyber security
- Consultancy and trainings