Service Center

Smart Infrastructure 24/7 Service Hotline: Always Available to You

We’re here to help. We know how important it is for our customers to keep their businesses running smoothly without disruption and downtime.
Always Available to You

Smart Infrastructure 24/7 Service Hotline

If you experience an issue, round-the-clock expert support from Siemens is just a call or an email away – any day, any time you need it.

Siemens Smart infrastructure supports the way we all want to live – happily, comfortably, sustainably and in harmony. It supports the way industry and organizations want to be – efficient, responsible and intelligent while making the world a more connected and caring place.

For this reason, our Smart Infrastructure technical service based in the UAE is available every moment our customers need. Our customers can contact our highly skilled experts via phone or e-mail to get support for technical issues.

As a valued customer of Siemens, you will benefit from the following:

  • Dedicated phone number and e-mail for 24/7 help
  • Live and remote-connection support to quickly resolve issues

Please note that the Smart Infrastructure 24/7 Service Hotline is available only in the UAE .

Contact the Smart Infrastructure technical service

Strong Local Capabilities in Numbers

  • 75+ Field Engineers
  • 20+ Certified Project Managers
  • 15+ Retrofit Designers
  • 10+ Consultants

Our Services Will Help Ensure Your Business Continuity

We Create Environments That Care

Supporting Daily Operations

Field Services to Support Your Business Continuity

Modernization and Retrofit During the Slowdown Period:

•       Modernization of hardware and software with state-of-the-art versions

•       Unique migration solutions enabling smooth transition

•       ­Upgrading functions to tune your equipment for higher requirements

•       Retrofit of individual components to maintain the delivery capacity

Protection & Control Products
Legacy
Best alternative
SIPROTEC 3,4
SIPROTEC 5
Old Argus relays
New Argus IEDs

eRTUs

old RTUs

SICAM A8000

SINAUT LSA

SICAM SAS

Old PAS versions

SICAM SCC V9
Old SICAM SCC
SICAM SCC V9

OSCOP

Old Fault Recorders

PQ devices

SICAM PQS

7KE85

SICAM Q200, Q100, P855

MV/LV Switchgear & components

Remote Services for Buildings

Remote Condition Monitoring and Diagnostics for Substation Devices through IoT Cloud Applications

Energy goes digital

The Digital Grid Center, located in Abu Dhabi, performs remote monitoring and diagnostics for online devices through secure data connection. 

 

Remote Services provide:

 

•       Real-time data accessible from anywhere

•       Considerable reduction in deployment of workforce to site

•       Quicker response reducing downtime

•       Enhanced predictive maintenance Increasing asset life

•       Savings from reduced O&M cost

Remote Collaboration Services for Substations Devices

Benefits:

  • Secure and easy connection to your assets collaborating with site staff or Siemens Field Specialists
  • Quicker response, reducing downtime
  • Lean workforce and enhanced predictive maintenance
  • Sustained savings from reduced operations and maintenance cost

Ensuring Digital Security of Power Assets

Cybersecurity Assessment

Special Operational Conditions in a Substation

  • 24/7 operation
  • Components from different vendors
  • Interfaces to unsecure networks
  • Standard operating systems components
  • Proprietary technology

Cybersecurity Services

  • Access control and account management
  • Security logging and monitoring
  • System hardening
  • Security patching
  • Backup and restore
  • Malware protection
  • Data protection, data integrity and system architecture
  • Secure remote access

Providing a Safe Environment

Thermal Camera Recording for Early Fever Detection

High Accuracy

  •  ± 0.3 °C (with blackbody)

High Efficiency

  • Non – contact temperature detection, quick screening
  • Long distance, wide coverage and multi-person detection

Low Cost

  • Automatic early warning system, saving manpower and reducing the risk of cross-infection 

Strong Adaptability

  • Applied to small scenes such as entrances and exits
  • Large facilities with dense personnel such as airports

Dating Back

  • Historical data backtracking and data analysis available when combined with the platform

Tracking Quarantine Patients Using Intelligent Analytics

Quickly Locate:

  • available colleagues and assets can be easily located

Track Using Intelligent Video Analytics:

  • patients under mandatory quarantine can be detected using face recognition

Identify Suspected Cases at Entry Points:

  • the solution can be used at airports as well as entrances to commercial facilities such as malls and hotels

Our Service Capabilities for All Product Types

Services for Protection and Automation Systems, Switchgear, Future Grids and Components

  • Routine maintenance
  • Repair and emergency
  • Spare parts management
  • Tools Rental Services (SF6 gas handling tools)
  • Modernization (migration) and retrofit
  • 24/7 technical support
  • Digital monitoring and diagnostics
  • Remote services
  • Cyber security
  • Consultancy and trainings