Opportunity-to-Cash Services

Value creation

We provide transactional and digital Opportunity-to-Cash services from lead generation to the collection of incoming payments.

Alexander von Thielmann, Opportunity-to-Cash Services

We support Siemens businesses in driving top-line growth, profitability, cash conversion and customer intimacy

We are increasing efficiency across different businesses through process reengineering, simplification, digital services and Opportunity-to-Cash integration. We act as one global team, jointly delivering maximum value to our customers as their trusted Partner of Choice by driving E2E processes and digital transformation in an entrepreneurial way.

Our approach We look forward to consulting you about your requirements. Please contact our global experts to unlock all the potential benefits for you to achieve impressive results.

Opportunity-to-Order

Quotation, Offer and Contract Management

Sales Desk Services
Pre-Sales / Lead Management Support
Offer & Quotation Management
Contract Management

Order-to-Invoice

Order Management & Logistics

Sales Order Processing
Purchase Order Creation
Booking / Invoice Clarification
Logistics & Delivery Processing
GR Booking / Invoice Clarification
Return Processing
Customer Invoicing

Invoice-to-cash

Credit Risk Management
Monitor / Release Blocked Sales Orders
Cash Collection
Dunning Process
Legal Collection Support
and many more

Aftersales Services

Warranty/Guarantee Management
Spare Part Management
Installed Bases Management
Customer Services / Integrated Services
Service Delivery Support & Dispatching
Service Contract Management
and many more

Regional Process Office (RPO)

End-to-End (E2E) Process Improvement
- Simplifying E2E processes
- Improving the transparency of tasks, cycle time and accountability
Data Analytics
- Analyzing "voice of customer" data, identifying root causes, find correlations and other insights
- Using Business Intelligence (BI) Tools to visualize the right data to the right people so that they can make the data-driven decisions for creating business value (e.g. Tableau, QlikView, Celonis Process Mining)
Process Automation
- Leverage technology to automate repetitive, non-value adding tasks to achieve higher process efficiency
- Using Business Process Management (BPM) principles map current processes, simulate what-if scenarios, propose changes, implement, monitor and optimize the E2E process
- Applying Human & Machine Integrated Systems such as Robotic Desktop Automation (RDA) or Robotic Process Automation (RPA) to enable employees and software robots to effectively capture, interpret and input data across multiple applications for processing transactions, manipulating data, triggering actions and communicating with other digital systems.

Insights

Insights into our Services

You are interested in what makes Global Business Services your Partner of Choice for determined and successful businesses?

Find the answers right here in our numerous materials that provide a glimpse of how we make your ambitions possible.

Find out more!

Please let us know what you need!

Contact our global experts

Learn about the possibilities we can offer you to operate with maximum flexibility focusing on your core business through your entire value chain.

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