December-January operational information

From the entire team at Siemens, we would like to wish you a happy and safe festive period and a prosperous 2023. 

Our final business day for 2022 will be Friday 23rd December, and we will reopen in full on Monday 9th January 2023.

 

Please note that all customers with service programs will continue to receive support according to their contract, however sales and technical support may operate at a reduced capacity over this period.  Please see below relevant support information for each Siemens business area. 

 

Digital Industries

Sales enquiries: operational between 8:30am – 5:00pm AEDT Monday – Friday, excluding public holidays

Technical support: operational between 9:00am – 5:00pm AEDT Monday – Friday, excluding public holidays

Please note, longer response times may be experienced due to reduced operational capacity.

 

Smart Infrastructure: Building Products

Sales enquiries:  closed

Technical support: closed

 

Smart Infrastructure: Electrification & Automation (Protection, Energy Automation & Switchgear)

Sales enquiries: operational between 8:30am – 5pm AEDT Monday – Friday, excluding public holidays

Technical Support: operational between 9am – 5pm AEDT Monday – Friday, excluding public holidays

Please note, longer response times may be experienced due to reduced operational capacity.

 

Smart Infrastructure: Regional Solutions and Services

Sales enquiries:  closed

Technical support: operational between 8am – 4pm AEDT, Monday – Friday, excluding public holidays

Field Service: operational 24/7 including public holidays

 

Warehouse and Logistics

Siemens logistics will be closed from 23rd December to the 9th January.

Siemens operational procurement will be closed public holidays, as well as the 28th December, 3rd & 4th January.

The Siemens North Ryde Warehouse will close 12:00pm 23rd December and reopen 9th January.

The Siemens Bayswater Warehouse will be operational between 8:30am – 4:30pm AEDT Monday – Friday, excluding public holidays. On 22nd, 23rd and 30th December, the warehouse will close at 4:00pm.

Camerons warehouse will be operational from 6:00am – 5:00pm, Monday to Friday, excluding public holidays. On 23rd and 30th December, the warehouse will close at 3:00pm.

 

National Partner operational information

APS Industrial (Australia): https://apsindustrial.com.au/2022/12/06/aps-industrial-opening-hours-christmas-new-year-period/

Cuthbert Stewart Ltd (New Zealand): Closed from 23rd December 2022, reopening 9th January 2023.