Customer Interaction Centre

Customer Interaction Centre Siemens Canada

Contact the Customer Interaction Centre


Customer Interaction Centre

Business Hours: Monday to Friday: 8:00AM - 5:00PM Eastern Standard Time


Toll-Free Telephone Support: 1-888-303-3353



Fax: 905-465-7133



We provide 24/7 bilingual support for the products below:

  • Process & Factory Automation
  • Variable Frequency Drives
  • Motors & Generators
  • Motion Control
  • Instrumentation
  • Gearboxes & Couplings
  • Electrical Services & Engineering
  • Power Distribution


For technical support for Siemens' automation, drives, instrumentation, motors, gear units, control products and power distribution, please select from one of the following customer service options.

Technical support

Online bilingual technical support

The Customer Interaction Center (CIC) provides 24/7 bilingual support for our customers

Online support is available to you at any time as a comprehensive information system with extensive options. Online support is always the first step - 24 / 7, 365 days a year.

Fast, competent, and comprehensive help without delay

  • Easy online registration of your support requests
  • Competent technical support provided by our specialists
  • Product and problem selection with suitable solutions
Emergency Support

24/7 Emergency Support

Toll-Free Telephone Support: 1-888-303-3353

Emergency support is available 24/7 for the following services:

  • Field service support
  • Spare Parts
  • Technical support for most products
Product Information Support

Product information & technical catalogues

Siemens Industry Online Support site

Available from our global Industry Automation & Drive Technologies support centre, you can access product catalogues, technical manuals, FAQs, application notes, test certificates, etc. for the following products: automation, drives, low voltage controls & distribution, electrical installation technologies, process automation, sensors and measuring devices, power supplies and safety systems. Available in several languages, including English and French.

Industry Online Product Support

Product Information & Technical Catalogues

Applications & Tools Support

Applications & Tools

Siemens Industry Online Support site

Visit our global Industry Automation & Drive Technologies web site for functional and non-industry specific solutions, system descriptions, performance statements and demonstration systems for automation, drives, safety systems, controls, sensors & measurement, power distribution, process automation and more. Available in several languages, including English and French.

Siemens Industry Online Support site

Applications & Tools