Welcome to the Customer Service Department

Siemens Electric Machines provides a broad portfolio of services to the companies who use our electric motors and generators. We’re not satisfied just with meeting the highest-quality standard for our engines and generators - we also provide top-tier machine servicing so you can benefit from their long-term productive use.

Maximum customer satisfaction is our goal! With comprehensive machine servicing and delivery of spare parts, we ensure the trouble-free operation of our rotating machines throughout their service life.

 

 

Have an older model? No problem. We also retrofit machines that are no longer sold.

 

Our team of experts and experienced service engineers will be happy to meet your needs. Contact us at servicedrasov.cz@siemens.com to get started.

Our strengths

  • More than 100 years of experience with the production of rotating electrical machines.
  • Strong company background in professional machine repair.
  • Worldwide network of authorized service centers and contractors.
  • Certified, specialized employees with long-term professional experience (see certificates here).
  • Service personnel equipped with the latest technologies and measurement tools.

Interested in 24/7 machine monitoring? We have a solution!

 

We recently implemented a 24/7 monitoring solution with great success. Each month, our team of Drásov and Brno service technicians are happy to report the perfect operation of the monitored trial set.

 

Here's how it works: Thanks to constant monitoring of selected machine parameters, experienced technicians can detect the initial stage of a possible failure and prevent it with timely servicing.

 

The secret is in the motor condition monitoring (MCM) box. This is a terminal box placed on your machine that is equipped to read and store the signals measured from sensors and their controlled transmission over the web.

 

Please write us at the email below for more information.

Contact the Service Center

E-mail: servicedrasov.cz@siemens.com