Hotels don’t choose customers – guests choose their perfect places to stay
Today, up to 55% of consumers are willing to pay more for a guaranteed good experience. Guests expect a hotel to be much more than just a place to stay overnight. For them, it’s a personalized experience, ability to manage loyalty through a mobile device or ownership of a mobile key access. A smart hotel also offers excellent opportunities to deliver personalization.
A hotel can satisfy the market as well as guest demands and become a smart hotel – an active contributor to the guest experience and success of its owners:
- By providing frictionless guest experience
- Operating sustainable building
- And ensuring seamless security
With the right combination of people, technology, and services, we can ensure guests feel safe and well taken care of. Our technology supports employees to work together as a smooth service team and enables hotels to become greener, as well as more profitable. We aim to help you transforming a hotel into the first-choice destination for your guests, again and again.
Accelerating the digital transformation
Siemens Xcelerator is an open digital business platform and marketplace with the ambition to create a powerful ecosystem of partners who can jointly accelerate digital transformation tailored to your specific business goals. Making digital transformation easier, faster and at scale.
The vision of a near-future experience in a Smart Hotel would include the Wi-Fi network recognizing an arriving guest’s smartphone, instructing the property management system to automatically check them in, unlocking their door upon arriving at the room, and instantly adjusting the lighting and temperature settings to their predetermined preferences. Later, after the guest finishes their room service meal, the internet-connected dining tray senses that they are finished and alerts housekeeping for pickup. To make the guest experience this seamless, however, multiple devices and systems are required — and they all must communicate with each other.
We believe that customized guest communication and digitalized journey are the keys to an unforgettable experience the guests seek.