Smart hotels

Smart hotels of the future

A smart hotel is an active contributor to the guest experience and success of its owners by continuously interacting, learning and adapting to its users.

Hotels don’t choose customers – guests choose their perfect places to stay

Today, up to 55% of consumers are willing to pay more for a guaranteed good experience. Guests expect a hotel to be much more than just a place to stay overnight. For them, it’s a personalized experience, ability to manage loyalty through a mobile device or ownership of a mobile key access. A smart hotel also offers excellent opportunities to deliver personalization.


A hotel can satisfy the market as well as guest demands and become a smart hotel – an active contributor to the guest experience and success of its owners:


  • By providing frictionless guest experience
  • Operating sustainable building
  • And ensuring seamless security

With the right combination of people, technology, and services, we can ensure guests feel safe and well taken care of. Our technology supports employees to work together as a smooth service team and enables hotels to become greener, as well as more profitable. We aim to help you transforming a hotel into the first-choice destination for your guests, again and again.

Siemens Xcelerator

Accelerating the digital transformation

Siemens Xcelerator is an open digital business platform and marketplace with the ambition to create a powerful ecosystem of partners who can jointly accelerate digital transformation tailored to your specific business goals. Making digital transformation easier, faster and at scale.

Key features of a smart hotel

Make your guests feel at home

Foreseeing a perfect hotel stay and offering a first-class service promotes guest loyalty and potentially increases revenue.

The vision of a near-future experience in a Smart Hotel would include the Wi-Fi network recognizing an arriving guest’s smartphone, instructing the property management system to automatically check them in, unlocking their door upon arriving at the room, and instantly adjusting the lighting and temperature settings to their predetermined preferences. Later, after the guest finishes their room service meal, the internet-connected dining tray senses that they are finished and alerts housekeeping for pickup. To make the guest experience this seamless, however, multiple devices and systems are required — and they all must communicate with each other.


We believe that customized guest communication and digitalized journey are the keys to an unforgettable experience the guests seek.

Key features of a smart hotel

Frictionless guest experience through digitalization

Digitalization is the key behind smart hotels offering. By continually interacting, learning and adapting, a smart hotel supports the experience for both: your guests and staff. Digital access to hotel and room, personalized interaction with environment, automatic fault detection – these are just few to mention. But all are aimed to ensure maximum comfort and excellent guest experience.
Key features of a smart hotel

Three modules of the holistic smart hotel solution

We believe that business success behind a smart hotel is created by implementing three key pillars of our smart hotel offering. Creating comfortable, sustainable and safe places to stay for your guest. You will not only increase the competitive business advantage, your staff productivity, and save costs, but also build up your guest loyalty and brand image.