Siemens Peterborough

Siemens DI PA PI, based in Peterborough, Ontario, Canada, designs and manufactures sophisticated measurement instruments for the process industries. The company has earned a reputation for innovative, reliable products and responsive technical support. Siemens Peterborough is part of the Digital Industries sector (DI), Process Automation business unit (PA), and Process Instrumentation (PI) business segment. Siemens DI PA PI products are used in a wide variety of applications in industries such as Oil and Gas, Environmental, Chemical, Food and Beverage, Pharmaceutical, and Mining, Aggregate and Cement. Whether you are measuring liquids, slurries or bulk solids, Siemens provides the ideal level measuring instruments for every job. Siemens also offers a comprehensive range of weighing products and systems including: belt weighing systems, weighfeeders, container scales, and batching systems. Whatever the industry, our level and weighing technology makes a decisive contribution toward meeting quality and cost targets.

  • ISO 9001:2008 certification

  • Siemens Go4Excellence Factory certification

  • Environmental Excellence Business Award, Peterborough, 2016

  • Siemens DF PD Division Inventors Award, 2015

  • Employer of the Year, Peterborough Business Excellence Award (PBEA), 2015

  • Supply Chain Excellence, PBEA, 2015

For more information on products please visit www.siemens.com/processautomation

Environmental, Health and Safety

Siemens Canada Limited, Peterborough is committed to providing a healthy, safe, and environmentally responsible workplace. For more information please see our Environmental, Health, and Safety Policy

For more information please see our Environmental, Health, and Safety Policy

 

In November 2017, Siemens Canada Limited, Peterborough received registration to ISO 14001:2015 for our Environmental Management System. Click here for ISO 14001:2015 Certificate of Registration.

 

in December of 2012, Siemens Canada Limited, Peterborough prepared a Toxic Substance Reduction Plan to comply with the requirements of Ontario Regulation 455/09 made under the Toxics Reduction Act of 2009. This is the Ontario government’s commitment to reduce toxic substances in air, land, water and consumer products while promoting the green economy. Please click here to read a public summary of that report.

Please click here to view a public copy of Siemens Canada Limited, Peterborough’s Emission Summary Table.

Please click here to view a public copy of Siemens Canada Limited, Peterborough’s Acoustic Assessment Summary Table.

 

In August 2012, Siemens Canada Limited, Peterborough received registration to OHSAS 18001:2007 for our Occupational Health and Safety Management System. Click here for the OHSAS 18001:2007 Certificate of Registration.

Quality and Reliability

Siemens Milltronics products are known for their quality and reliability. Operations at the main research and manufacturing complex in Peterborough have been registered to ISO 9001 standard since 1994 and, is currently registered to ISO9001-2015. 

The company has developed flexible manufacturing systems to make innovative, high performance products available at the lowest life-cycle cost. The process-driven shop floor employs cross-functional teams to develop products, reduce defects and improve cycle time. More than 90% of the products produced in Peterborough are exported to countries around the world.

 

Click here to view our Quality Policy Statement.

 

Product Return and Repair

Please note that in order to protect our employees all product returns require a Decontamination Declaration to be completed and returned with the product.

SMPI Repair Center

Process for returning goods to factory

Siemens Milltronics realizes that once our products leave the factory they go into the real world. Over time our products may be damaged and require repair. Our return goods department can assist you in having your product returned to the factory for repair or upgrade.

The Repair Center is dedicated to ensure that all returns are processed with the highest quality and consistently follows the guidelines set out by Headquarters.

Warranty period is 24 months from date of delivery from the factory.

This is valid for all products with date of delivery from March 1st, 2013, but does not apply for products announced to phase out.

Our turn around time for processing standard repairs is 10 days or less from arrival at repair center.

E-mail factory with the following information:

  • Part Number of product to be returned

  • Serial Number of product to be returned

  • Purchase order number for product out of warranty period

  • Org ID

Send product back to factory with completed decontamination declaration. Product returned without a completed decontamination declaration will not be processed.

Units are repaired and charged based on the Repair Price Structure.

There will be an evaluation charge applied for the units that have been sent back for repair and were found to have no faults.

Rush fees for each line item are calculated as 20% of the repair costs.

A Repair report is created for every unit returned for repair work.  A hard copy is also shipped with unit when returning back to the customer.

 

E-mail address: returnedgoods.smpi@siemens.com

For "New" units
This process includes product that is still in its original packaging and has not been opened. For this situation it is recomended to use the RECO tool.

The RECO-Tools enables the Regional Companies worldwide to place requests for new-component returns and logistics complaints at all A&D delivery centers via one communication channel. Furthermore an identification number for every request is created to assure the traceability and transparency.

For "Used" units
These are units where the box has been opened or where the unit has been applied to an application and did not fit the application.

Please use the repair process when requesting a credit.

Credit is issued based on the Siemens Canada Ltd. Returns Credit Table.

E-mail factory with the following information:

  • Part number of replacement product

  • Purchase order number for replacement product

  • Shipping Address

Cost of replacement units will be billed to your purchase order. Upon the reciept of the unit to be replaced you will be issued a credit.

E-mail address: returnedgoods.smpi@siemens.com

For Special Investigation

A special investigation may be requested when the performance of a product is impacted

Due to the complexity of the case, a special investigation is typically more involved and will take more time and resources

A minimum price of EUR 500.00 may be charged, but a Purchase order for this amount is required.

Please follow the instructions on this link:

Prime contact for process requests:
Prime contact for technical requests:
Manager of Repair Center:
Administration
Technician