eMobility customer service

Please call our Customer Hotline Service number if you want to report a technical problem with your charger product or if you require technical support. Our Hotline agents will register your case and inform our technical support desk to get in contact with you. To be able to register your case, we kindly ask you to have  following information available:

•  Charger type (MLFB , see type shield)
• Serial Number of the charger (see type shield)
• Your contact data (Name, phone, email)
• Country and location of the charger
• Detailed description of the problem 

If your country is not yet in the list, please call any other country of your choice  to get support. We are constantly updating our country list.