Omnivise Remote Service

Omnivise Remote Services

Field Service Expertise – anytime and anywhere    
About

How Omnivise Remote Services (ORS) works

Technicians often have to deal with complex and unexpected situations on-site where additional support is required. Siemens’ Omnivise Remote Services (ORS) provides you with a live audio, video and augmented reality software collaboration with Siemens Remote Expert Centers. Your field workers now have expert information right from the Original Equipment Manufacturer (OEM) to monitor, maintain and repair assets using the latest cloud-based communication tools, paired with innovative service offerings.
Components

The modular Components of ORS

How

Find out how ORS enables remote field services

Service Offerings

Solutions for all field matters

Tech Development

The constant forward motion

We strive to constantly improve ourselves and make sure we keep up in a fast changing world. This is why we are working on and with Augmented Reality and Drones. In this regard we welcome piloting opportunities – please feel free to reach out to us (ors.energy@siemens.com) if this is of interest for you.
Benefits

Your Benefits with ORS

Genesis

Omnivise Remote Service – How it all started

The idea to the ORS initiative was set in 2015 after Siemens was asked to support a remote outage service at a power plant in Libya that was well overdue for maintenance. Due to travel restrictions at that time, Siemens employees were not allowed to enter the country, making it difficult to support a remote outage service. The complex situation led to the development of a remote field service solution called “Remote Outage”, with a scope similar to a Hot Gas Path Inspection (HGPI). Siemens was able to help the customer with conducting the Outage completely remotely, without having Siemens personnel on-site. This success was the start of further development of more service offerings during co-creation and workshop sessions with the focus of addressing customer pain points and meeting market demands.

Reference

What our customers say

First Remote Service– GECOL LTP 4000F Libya 

“…In fact I can not find words which express my happy feeling to this achievement which was achieved with efforts of everyone…”
Raffa Hawad, Plant Manager

Contact

We'd love to hear from you!

 

In case of any questions or if you would like to find out how we can help you with our services please feel free to contact us!

For Siemens employees

 

Please feeel free to visit our internal website for additional information on ORS