Customer Technical Support for Oil & Gas and Industrial Rotating Equipment
By combining the proactive side of Remote Diagnostic Service and the reactive side of Troubleshooting Support we maximize the availability, reliability and performance of your rotating equipment or machine train. This is only possible through continuous and secure data exchange as well as a close partnership with our customers. Our extensive experience monitoring several thousand connected rotating equipment worldwide has shown a major upside to remote performance monitoring and diagnostics. By averting trips and resulting forced outages via early detection of potential faults and preventive remediation, your equipment’s availability can be increased as much as 3 percent.
Proactive and Reactive SupportOur experts from Customer Technical Support provide you with valuable advise how to improve availability, reliability and performance of your equipment. We serve complete trains consisting of Siemens industrial and aeroderivative gas turbines, industrial steam turbines, turbo compressors, reciprocating compressors and gas engines, covering generator sets and mechanical drive applications.
We recently launched our web-based customer interface myHealth, enabling you to check your machine’s health status, and access notifications and reports anywhere, anytime. myHealth provides an overview of your important operational KPIs over a variety of time periods, shows you sensor and event data in an interactive way and gives you and overview of all for your assets issued notifications and reports. myHealth runs on mobiles as well as on handhelds and PCs.
Key benefits of Siemens RDS are increased availability and reliability, along with improved outage planning and preparation.Khaled Abbas, Engineering General Manager, El-Nasr Co., Egypt