Customer Technical Support for Oil & Gas and Industrial Rotating Equipment

By combining the proactive side of Remote Diagnostic Service and the reactive side of Troubleshooting Support we maximize the availability, reliability and performance of your rotating equipment or machine train. This is only possible through continuous and secure data exchange as well as a close partnership with our customers.    Our extensive experience monitoring several thousand connected rotating equipment worldwide has shown a major upside to remote performance monitoring and diagnostics. By averting trips and resulting forced outages via early detection of potential faults and preventive remediation, your equipment’s availability can be increased as much as 3 percent. 

All services of Customer Technical Support are explained in our latest video:

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Proactive and Reactive Support

Our experts from Customer Technical Support provide you with valuable advise how to improve availability, reliability and performance of your equipment. We serve complete trains consisting of Siemens industrial and aeroderivative gas turbines, industrial steam turbines, turbo compressors, reciprocating compressors and gas engines, covering generator sets and mechanical drive applications.

You can get access to this services within our Siemens Long Term Programs FlexLTP or as Stand alone contract. 


Benefits of Remote Diagnostic Services

Our experts are committed to help you to maintain and safeguard your assets over their entire lifecycle. Through continuous data exchange, we aim for increasing their availability, reliability and performance.

Check your equipment's health status

We recently launched our web-based customer interface myHealth, enabling you to check your machine’s health status, and access notifications and reports anywhere, anytime. myHealth provides an overview of your important operational KPIs over a variety of time periods, shows you sensor and event data in an interactive way and gives you and overview of all for your assets issued notifications and reports. myHealth runs on mobiles as well as on handhelds and PCs.


Secure Data Collection

With our new data collector, we collect and transfer machine data reliably and securely, meeting high cyber security standards including ISO 27001, IEC 62443 and NERC CIP.
Cybersecurity Model: Remote Diagnostic Service for Oil & Gas and Industrial Rotating Equipment

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Customer Statement

What our customers say

Key benefits of Siemens RDS are increased availability and reliability, along with improved outage planning and preparation.
Khaled Abbas, Engineering General Manager, El-Nasr Co., Egypt


Download of Technical Article from Oilfield Technology Magazine

Check out how compressor train reliability and availability can be improved by remote monitoring and diagnostics! The Oilfield Technology magazine recently published our article about compressor analytics.