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Even the most reliable I&C systems are not totally immune to faults. When the unthinkable happens, corrective maintenance is urgently required to get the power plant automation system back up and running. Siemens operates a global service network providing professional expert assistance all day every day and can often respond even faster – and at a better price – than local resources: for maximum protection against high outage costs in the event of a fault, look no further.
We have designed our corrective maintenance services as a modular offering; whether to take advantage of the entire package or just individual elements is entirely up to you. All of our specialists possess extensive expertise in the relevant fields and are able to access the engineering data of your plant in the event of a fault whether assisting you remotely, on-site or in an advisory capacity. This enables you to reap the benefits of OEM knowledge that no third-party provider of corrective maintenance can hope to match.
Even the most reliable I&C systems sometimes go astray. When they do, a fast response is often essential if a long and expensive outage is to be avoided. Very seldom, however, can the particular systems specialists needed for the service job in hand be on the ground at the power plant within the necessary time window.
Our Remote Expert Center (REC) is home to more than 50 experienced experts equipped with the latest data communication systems and direct access to the engineering data of your plant. Backed by years of best-practice experience and knowledge-led databases, the Remote Expert Center steps in at the vital moment to resolve faults in instrumentation and distributed control systems via remote maintenance and quickly get you back online. The Remote Expert Center is available all day every day – 24 hours a day, 365 days a year.
When your fault report reaches the Remote Expert Center, our system specialists immediately log in to your system and start the remote maintenance procedure to put things right. Teams of experts selected on the basis of the specific fault type concerned bring their specialist knowledge to bear, significantly speeding up analysis and fault detection. Should it prove impossible to solve the problem via remote access, the Remote Expert Center activates the on-site task force and the spare parts service. This speeds up the resolution of power plant faults considerably, or prevents them from becoming a problem. Thanks to the global service network, the Remote Expert Center's entire service range can be offered at a fixed price to provide a highly cost-efficient solution.
Many corrective maintenance operations can be carried out perfectly well by your own properly trained operating personnel. If the worst happens, however, and you find yourself faced with more complex problems, there is nothing better than specialist expertise on site to bring your plant back to life. Some faults cannot – and some certainly should not – be tackled remotely. Give your power plant corrective maintenance team the backing of our on-site service.
Siemens has experts in electrical and I&C systems on call to provide on-site service in 190 countries around the world all day every day. Our experts can be on the ground at your site quickly for troubleshooting. All of our on-call service specialists are thoroughly familiar with the various plant and system types and have access to our Remote Expert Center.
On receipt of the fault report, the on-call service searches the global service network to find the specialist located closest to the plant, who is then alerted and dispatched to provide the on-site service. The essential formalities for the on-call service, such as export provisions, are clarified with customers in advance to ensure no time is wasted in the event of an emergency. This gives rapid response times and the process of troubleshooting is significantly faster with our service on site than would otherwise be the case.
When a fault in an instrumentation, electrical or control system component stops or threatens to stop your plant, you need to be confident of quick access to the spare parts you urgently need. This often leads to the establishment of an extensive local spare parts store, an approach that involves great complexity and expense without guaranteeing fast access to every vital spare part possible.
The Siemens spare parts logistics service, on the other hand, offers an assured global spare parts supply for maximum plant availability. Our spare parts concept rests on three central pillars: a strategic spare parts store on site, a centrally-managed Siemens store and a fast and efficient spare parts logistics service. What this means for you is significantly lower costs for your own spare parts store, which can be reduced to as little as 15 percent of its original size after optimization. Spare parts logistics and storage for obsolete spare parts can also be contractually agreed.
The strategic on-site spare parts store is stocked in close coordination with the operator to ensure that criticalspare parts are quickly to hand when needed in an emergency. The central store, in turn, holds spare partsthat are needed less frequently. A network of partners ensures a smooth spare parts logistics service capable of delivering spare parts rapidly to anywhere in the world rapidly – on the next working day in standard scenarios and as an immediate emergency shipment in the most urgent cases. In fact the optimized spare parts logistics service even provides exemplary response times for rarely required spare parts that have to be sourced ex works.
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