HVDC services | Product support

HVDC services Siemens high-voltage direct current (HVDC) transmission has proven its high performance and reliability for many years. Nevertheless, during the long lifecycle of HVDC, various services are required to support its optimal functioning or the economic and safe operation throughout the years.

Comprehensive services for all kinds of HVDC

Comprehensive services from Siemens for all kinds of HVDC

Bringing energy from remote renewable energy generators to consumers and providing compensation for regional fluctuations in the production or consumption of electricity thanks to trans-national grid connections: HVDC transmission operators have to make sure their system provides the highest availability, performance, and efficiency at all times. One pillar to fulfill this challenge is best-in-class HVDC hardware and software. But that alone isn’t enough to guarantee efficiency, security, and reliability for decades: your system also needs regular maintenance, modernization, security checks and updates.

Siemens provides you with comprehensive services to increase the transparency of your HVDC system as a prerequisite for optimization and to ensure continuous availability as well as the highest possible performance. You’re looking for preventive and corrective maintenance, sophisticated spare parts management, and modernization or retrofitting of older systems? We are at your side with our specific HVDC know-how and a wide-ranging service portfolio to ensure a highly available, secure, and cost-efficient HVDC operation as well as compliance with environmental and safety regulations.

Highlights Siemens offers you a wide range of tailor-made services for your HVDC system. These include services such as our cyber security services for reliable and secure HVDC systems of the future.

Cyber Security Services for HVDC you can count on

Cyber threats are increasing with serious consequences for companies and communities worldwide. Critical infrastructure like power transmission systems become increasingly the focus.

As IT systems are the foundation of all of today’s critical processes in most companies, this leads to significantly increased risks of being attacked by hackers or viruses and patching software weaknesses is not a onetime task but an ongoing endeavor through the system’s lifetime. Siemens has developed a comprehensive cyber security service portfolio for HVDC to support customers.

Cyber Security Services

Get the latest news:

Subscribe to EM service newsletter

Service overview From reactive to proactive services, from repair and spare parts to service programs – our service portfolio for all kinds of high-voltage DC systems cover everything you need to keep your system up and running as well as efficient and up to date.

Maintenance contracts

Preventive/scheduled maintenance work according to OEM recommendations
Qualified local expert personnel
Increase asset reliability and lifetime expectancy

Computerized maintenance management system

Software/hardware package for maintenance planning and controlling
Specific work orders with detailed work procedures
Detailed resource planning and expert selection

Field service and repair

Fast response by qualified local service experts
Access to our global network of experts for additional support
Minimized outage time

Spare parts

Original and tested spare parts of the highest quality for your HVDC system
High availability and fast delivery of critical spare parts

Spare parts management

Efficient and cost-effective spare parts concepts (location, quantity)
Regular quality control
Optimized replacement time
Spare parts pooling

Obsolescence management

Early and proactive information on asset obsolescence
Transparency for lead times
Planning and recommended actions to guarantee availability

Modernization and retrofit

Hard- and software to prolong your HVDC assets lifetime, support and spare parts availability
Minimized downtime and greater availability
Handling new technology requirements

Refurbishment

Overhaul of HVDC equipment to prolong its lifetime and increase its availability
High-quality work according to OEM standards
Dedicated functional testing according to industrial standards before re-installation

Upgrade and update

Update your HVDC system with state-of-the-art solutions to improve asset efficiency and performance
Implementation of new features and functionality
Complete functional testing of new systems

Extensions

Extension of your existing HVDC assets according to growing demand and needs
Proven adapter solutions if required
Bypass solutions etc. to reduce outage time during installation of extension

Condition monitoring and diagnostics

Monitoring of your most critical HVDC assets
Analysis of dynamic asset conditions allows operation of your HVDC assets up to real-time rating (asset performance management)

Remote services

Our dedicated Customer Support Center automatically identifies critical situations
Experts conduct remote analysis and give recommendations
Reliable and secure data connection

Cyber security

Security concepts and patch management
Compliance with NERC CIP and BDEW white paper standards

Qualification and training

Customized trainings and continuous qualification of your service personnel in terms of HVDC
Classroom, test field and on-site trainings
Experienced engineers as trainers

Technical support/hotline

Immediate 2^nd and 3^rd level technical senior expert support via telephone (24/7h or 8/5 h)
Utilization of internal engineering department
Coordination with key sub-suppliers

Technical support via remote access

Online failure analysis via Common Remote Service Platform (cRSP)
Grants access to experts regardless of their location
Secured remote access to your HVDC systems

On-site condition assessment (“Health Check”)

On-site HVDC asset evaluation and testing
Detailed condition report and early warning indication
Recommendation plan for availability improvement and lifetime extension

Asset management and advisory services

Vendor-independent consulting and forecasting of HVDC asset health and risk
Software and consulting services enabling you to optimize asset management (OPEX, CAPEX)

Operations

Carefree, complete HVDC system operations by qualified Siemens employees
Utilization of operational best practices gained through many of our systems around the globe
High performance and availability through on-site experts

Warranty and availability guarantee extensions

Extended asset warranty
Individually-fixed availability ratings
Customized agreement on bonus/malus system
Reduced risk for return on investment

Service programs

Operation and maintenance services and tailor-made “care-free packages”
Guaranteed performance by defined KPI’s
Operation, maintenance, and management services, special service projects, customer as well as support services

Downloads, support, services Get to know more about our services for high-voltage DC transmission: we’ll gladly place our information material on our HVDC services, training courses, newsletters, and more at your service.

+4901805247000

+4901805242471

support.energy@siemens.com

Energy Business Portal
Our extranet platform offers secure online access to customized information.
EM Services newsletter
Sign up and receive regular information about product-related services, monitoring and diagnostic and value-added services.
Smart Grid newsletters
Register and select your areas of interest to receive relevant information from us on a regular basis

Expert's Talk
Siemens experts share their in-depth knowledge in their areas of interest.
Webinars
Get to know the features of new products or acquaint yourself with the latest reference projects.

Local training from a global network

Core and customized training courses in many training centers around the world or at your plant

Siemens Power Academy

Local training from a global network

Combining technology with financing to make your business stronger and more competitive 88/100

Embedded financing

References We successfully deliver fast, competent and reliable product support for high-voltage DC transmission to all corners of the earth.

INELFE

France/Spain

HVDC link

Preventive maintenance for the most powerful HVDC system worldwide

Siemens constructed the power converter stations for the two HVDC links – each 1000 MW – INELFE between Baixas west of Perpignan in France and Santa Llogaia in Spain.
During the annual maintenenace outage, Siemens is responsible for the overall management, expert supervision, and maintenance planning & engineering expertise as well as for maintenance technical support and coordination.
In only three days per link all maintenance work associated with its corresponding converter stations was successfully completed as planned.

AEP

Texas, USA

HVDC system

First Siemens HVDC modernization project in the United States

In 2015, American Electric Power (AEP) comissioned Siemens to upgrade the 20-year-old Welsh HVDC back-to-back system at its 600-megawatt Welsh HVDC station in Titus County.
The modernization included installing new control and protection technologies, replacing the cooling, heating and ventilation, and incorporating new harmonic filters and shunt reactors.
Siemens installed the original HVDC classic station in 1994.

Mutual Energy

NIR/Scotland

HVDC/LTTs

Long-term maintenance contract for the Moyle Interconnector Project

Since handing over the Moyle Interconnector to Mutual Energy in 2001, Siemens has also been responsible for the maintenance of the link.
The maintenance package includes not only routine and preventive maintenance, but also fault finding and repair. In the event of an incident, 24/7 response is ensured and the time for fault recovery is minimized.
As a result, a high degree of plant safety, reliability and availability is achieved.

High-voltage substations

Kuwait

Utility

Preventive maintenance of multiple substations

Since 2002, Siemens has been awarded with preventive maintenance of more than 80 high-voltage substations in Kuwait.
Siemens delivers original manufacturer expertise, products, and consultancy, e.g. for maintining power and station transformers, gas insulated switchgear as well as GIS and air insulated switchgear.
The integrated solution from one source is based on OEM expertise for installed assets ensures the availability of the transmission and distribution system.

News, media, and events It’s worth your while to take a look! We’ll keep you in the loop about new services, new media offers, and trade shows and events where you can meet us.