Services for energy automation and smart grids 

We offer tailored services (365/24) completely customized to fit your currently installed systems for protection, power automation and control devices, as well as your Spectrum control center systems.

These may also include third-party components that are still available and installed in your plant. 

Our comprehensive and customer-specific range of services includes: extended warranty, offline analysis, upgrades and system extensions, corrective, preventive and predictive maintenance, efficient remote maintenance, spare parts and on-site management up to smart grid equipment operation.  

Your benefits at a glance:

• high availability
• reduced downtime
• reduced costs for maintenance and operation
• World-class services and technical support from the global leader in power automation

With our retrofit services, we will analyze your installed basic equipment in your plant and draw up a transparent plan for timely updates and upgrades from third-party suppliers or the replacement of components in line with your business requirements and your budget.

Apart from providing retrofit services and migration solutions for our SIPROTEC products and legacy Siemens equipment, we offer the same range of solutions for third-party protective devices, machine protection systems, substation automation systems as well as power quality systems.

For control centers we provide upgrade and migration solutions for SPECTRUM POWER, SICAM 230, SCALA 250 und Telegyr. To meet your specific requirements, we can help you with expert advice as well as designing and implementing your desired solution, including taking care of installation, commissioning and acceptance.

Your benefits at a glance:

• reduced downtime and costs
• Protection against system obsolescence
• additional capacities and features thanks to most up-to-date equipment
• significantly improved operational reliability

IT security

There is an ever-increasing risk of cyber attacks on critical power supply infrastructure. As control centers and digital substation equipment complexity, quantity and connectivity increase, so does our dependency on digitalization and automation infrastructure.

Even equipment not connected to the main company network or the Internet can be subject to attacks.

Our range of solutions includes:

• Patch management services, Cyber Security consulting and training, penetration tests, solution implementation, securing and recovery, incident/event (risk potential/ security risks) management and OT monitoring up to the Cyber Security Operation Center.
• Siemens ProductCERT and Siemens-CERT, are the central expert teams for immediate response to security threats and issues affecting Siemens products, solutions, services, or infrastructure.
• Siemens ProductCERT investigates all reports of security issues and publishes Security Advisories for validated security vulnerabilities.

We support you in optimum protection against potential attacks as well as in managing the security levels within the digital substation and in the Internet of Things (IoT). We will help you to assess the security status of your business, implement security measures and provide ongoing maintenance to ensure an optimum level of security.

Your benefits at a glance:

• significantly improved operational availability and reliability
• a trustworthy partner comprehensively addressing all security aspects
• reduced downtime despite an increased risk due to cyber attacks
• IT security services in accordance with strict cyber security guidelines

Based on state-of-the-art and cutting-edge technologies, digital business models utilize data from products and processes to create additional customer benefit. They maximize system availability, ensure cost-efficient operation and offer customers further benefits such as added safety or energy savings.

We offer new digital service solutions such as:

• Grid IoT services
• Energy Efficiency Analytics
• Asset management for your digital equipment
• Power Quality Services
  
• Fault localization in the cloud
• Substation Device Management (source data management) services
• Software and infrastructure as a service
  
• Additional package offerings

Our services include data management and reports and support productive asset management.

Your benefits at a glance:

• increased transparency for efficient management of your digital equipment
• improved strategic and operative running and documentation costs due to reduced planning

Ensuring uninterrupted power supply availability is paramount to our customers.

There is, however, the pressing question of how this can be implemented in a safe, reliable and cost-efficient manner in the future, taking into consideration new requirements imposed by decentralized generation of electricity, increased levels of regulation and new business models.

Our own team of consultants provides a whole range of consulting services:

We work closely with you to evolve an optimum operating strategy for your control center, assess your sites and your entire basic automation, protection and control component installations, as well as conducting regular trainings and evaluating your safety measures. You have questions, we have the answers.

Your benefits at a glance:

• optimized utilization of your operational resources
• maximized return on investment
• Minimizing unnecessary expenses
• Protection against system obsolescence and utilization of benefits provided by the latest technologies