Expert assistance with Support Services

As part of our Basic Support, you receive essential support via regional hotlines in local language. Our service experts have knowledge of the local installed base and can be reached by phone for a processing time of up to one hour free of charge.

Depending on the package ordered, our Extended Support offers you either 4 or 40 hours of support for complex requests and ranges from configuration support and technical support for commissioning to comprehensive and individualized service for all Siemens Industry products.

You can also reach us around the clock from Monday to Friday (24/5) if service is required outside the office hours of your local Siemens branch. Our three Technical Support Hubs (Germany, USA and China) also ensure 24-hour availability on working days for customers in other time zones. The costs incurred are billed using the Siemens Industry Service Card – Premium.

With "Mature Products", we offer you extended support for type-cancelled and discontinued products as well as products that have been replaced by new versions. Since we continue to invest in technical resources (hardware, software, know-how, etc.), this is an additional service for a fee. Nevertheless, our experts have been able to resolve 99% of all inquiries. Billing is via our Siemens Industry Service Card – Premium.

With service experts worldwide, you benefit from professional knowledge based on long-term industry expertise and practical know-how.

With our Premium Support Services, you benefit from fast callbacks and response times, as well as priority treatment in case of an emergency – on  business days, around the clock.

Our Siemens Industry Online Support provides you with quick and easy information about your installed products and systems in the form of manuals, FAQs, and various search features – 24 hours a day, seven days a week.