Expert assistance with Support Services
Support in case of an emergency – by phone or online, anytime and anywhere
Our service experts provide you with comprehensive support directly from the product manufacturer. Whether you have technical questions or need urgent product and system support, you can reach us via phone or support request, or browse through our online support websites. Just ask your Siemens contact about the packages available for your individualized support contract.
Your emergency hotline in Germany, USA and China
We’re happy to help!
If you have a support contract with Siemens Industry, you’ll find the access data in your documentation.
Expert know-how for the entire lifecycle of your productionWith Technical Support from Siemens Industry, our service experts provide you with quick and competent answers to all your technical inquiries – from basic support to customized service packages for faster processing, or personalized support for complex issues. Even products that have been discontinued or are no longer available are also fully supported, so that the value of your investment is maintained in the long term.
Learn about potential solutions when your plant suffers a malfunction
The cause of a problem in your plant isn’t always obvious. Enjoy the benefits of our Technical Forum to quickly obtain information on malfunctions and error codes.