Expert assistance with Support Services

Support in case of an emergency – by phone or online, anytime and anywhere

Our service experts provide you with comprehensive support directly from the product manufacturer. Whether you have technical questions or need urgent product and system support, you can reach us via phone or support request, or browse through our online support websites. Just ask your Siemens contact about the packages available for your individualized support contract.

Find your contact

Your emergency hotline in Germany, USA and China

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If you have a support contract with Siemens Industry, you’ll find the access data in your documentation.

Error analysis With Technical Support from Siemens Industry, our service experts provide you with quick and competent answers to all your technical inquiries – from basic support to customized service packages for faster processing, or personalized support for complex issues. Even products that have been discontinued or are no longer available are also fully supported, so that the value of your investment is maintained in the long term.

Basic und Extended Support

As part of our Basic Support, you receive essential support via regional hotlines in local language. Our service experts have knowledge of the local installed base and can be reached by phone for a processing time of up to one hour free of charge.

Depending on the package ordered, our Extended Support offers you either 4 or 40 hours of support for complex requests and ranges from configuration support and technical support for commissioning to comprehensive and individualized service for all Siemens Industry products.

Priority Callback

With "Priority Callback", you benefit from immediate callback by the next available service expert during the business hours of your local Siemens branch office. Our expertise is based on comprehensive know-how in the fields of engineering, plant commissioning, and system tests. The services provided are billed via the Siemens Industry Service Card – Priority.

24/5

You can also reach us around the clock from Monday to Friday (24/5) if service is required outside the office hours of your local Siemens branch. Our three Technical Support Hubs (Germany, USA and China) also ensure 24-hour availability on working days for customers in other time zones. The costs incurred are billed using the Siemens Industry Service Card – Premium.

Mature Products

With "Mature Products", we offer you extended support for type-cancelled and discontinued products as well as products that have been replaced by new versions. Since we continue to invest in technical resources (hardware, software, know-how, etc.), this is an additional service for a fee. Nevertheless, our experts have been able to resolve 99% of all inquiries. Billing is via our Siemens Industry Service Card – Premium.

Benefits With our Support Services, you have access to expert knowledge, information and fast support when it matters – anytime and anywhere.

Worldwide availability

With service experts worldwide, you benefit from professional knowledge based on long-term industry expertise and practical know-how.

Fast support in an emergency

With our Premium Support Services, you benefit from fast callbacks and response times, as well as priority treatment in case of an emergency – on business days, around the clock.

Easy access to product information

Our Siemens Industry Online Support provides you with quick and easy information about your installed products and systems in the form of manuals, FAQs, and various search features – 24 hours a day, seven days a week.

Get help We help you find the right support as quickly as possible.

Support Request

You can also use the Support Request – the fast, electronic entry channel for questions about Siemens Industry products.

Support Request

Industry Online Support App

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The Industry Online Support App makes it possible to conveniently search for the right services anytime and anywhere.

Download for Apple iOS

Download for Android

Get online support

Siemens Industry Online Support

Additional service options With our service offerings, you have access to expert know-how that helps you to rectify faults and thus increase the availability of your plant.

Comprehensive support directly from the product manufacturer

With the Industry Service Card you can take advantage of technical support services. Find out more about the variants of the Service Card and the scope of services.

Individualized support through proactive system services

Managed System Services provide comprehensive system support that includes system inventory, technical support, and regular system reports – for high productivity and economic efficiency in plants and machines.

Technical Forum

Learn about potential solutions when your plant suffers a malfunction

The cause of a problem in your plant isn’t always obvious. Enjoy the benefits of our Technical Forum to quickly obtain information on malfunctions and error codes.

Technical Forum

Contact

Your contact for personal support

Support Services help you to solve and rectify problems in order to ensure the availability of your plant and to maintain asset performance. Benefit from our service experts‘ long-term expertise and find the right contact near you.

Find a contact