Expert assistance with Support Services - online anytime and anywhere

Fast expert support services for your technical issues

Our support and service experts provide you with comprehensive support directly from the product manufacturer. Whether you have technical questions or need urgent product and system support, you can reach us via support request, or browse through our online support service websites. Just ask your Siemens contact about the packages available for your individualized support contract.

Get immediate support

Support Request

Emergency hotline

Industry Support Services - Your emergency hotline in Germany, USA and China

We’re happy to help with our industry support services!

If you have a Siemens Industry Service Card or a support contract with Siemens Industry, you’ll find the access data in your documentation.


Expert know-how for the entire lifecycle of your production

With Technical Support from Siemens Industry, our service experts provide you with quick and competent answers to all your technical inquiries – from basic support to customized service packages for faster processing, or personalized support for complex issues. Even products that have been discontinued or are no longer available are also fully supported, so that the value of your investment is maintained in the long term.

Your benefits at a glance

With our Industry Support Services, you have access to expert knowledge, information and fast support when it matters – anytime and anywhere.

Your direct line to expert support

We help you find the right support as quickly as possible.

Support Request

You can also use the Support Request – the fast, electronic entry channel for questions about Siemens Industry products.

Industry Online Support App

Find the right support here

With our service offerings, you have access to expert know-how that helps you to rectify faults and thus increase the availability of your plant.
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Technical Forum

Learn about potential solutions when your plant suffers a malfunction

The cause of a problem in your plant isn’t always obvious. Enjoy the benefits of our Technical Forum to quickly obtain information on malfunctions and error codes.

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