Opportunity-to-Cash Services

Value creation

We provide transactional and digital Opportunity-to-Cash services from lead generation to the collection of incoming payments.

We support Siemens businesses in driving top-line growth, profitability, cash conversion and customer intimacy

We are increasing efficiency across different businesses through process reengineering, simplification, digital services and Opportunity-to-Cash integration. We act as one global team, jointly delivering maximum value to our customers as their trusted Partner of Choice by driving E2E processes and digital transformation in an entrepreneurial way.

Our approach

Our services for you

We look forward to consulting you about your requirements. Please contact our global experts to unlock all the potential benefits for you to achieve impressive results.

Quotation, Offer and Contract Management

  • Sales Desk Services
  • Pre-Sales / Lead Management Support
  • Offer & Quotation Management
  • Contract Management 

Order Management & Logistics

  • Sales Order Processing
  • Purchase Order Creation
  • Booking / Invoice Clarification
  • Logistics & Delivery Processing
  • GR Booking / Invoice Clarification 
  • Return Processing
  • Customer Invoicing
  • Credit Risk Management
  • Monitor / Release Blocked Sales Orders
  • Cash Collection
  • Dunning Process
  • Legal Collection Support
  • and many more
  • Warranty/Guarantee Management
  • Spare Part Management
  • Installed Bases Management
  • Customer Services / Integrated Services
  • Service Delivery Support & Dispatching
  • Service Contract Management
  • and many more
  • End-to-End (E2E) Process Improvement
    - Simplifying E2E processes
    - Improving the transparency of tasks, cycle time and accountability
  • Data Analytics
    - Analyzing "voice of customer" data, identifying root causes, find correlations and other insights
    - Using Business Intelligence (BI) Tools to visualize the right data to the right people so that they can make the data-driven decisions for creating business value (e.g. Tableau, QlikView, Celonis Process Mining)
  • Process Automation
    - Leverage technology to automate repetitive, non-value adding tasks to achieve higher process efficiency
    - Using Business Process Management (BPM) principles map current processes, simulate what-if scenarios, propose changes, implement, monitor and optimize the E2E process
    - Applying Human & Machine Integrated Systems such as Robotic Desktop Automation (RDA) or Robotic Process Automation (RPA) to enable employees and software robots to effectively capture, interpret and input data across multiple applications for processing transactions, manipulating data, triggering actions and communicating with other digital systems.

Insights into our Services

You are interested in what makes Global Business Services your Partner of Choice for determined and successful businesses?

 

Find the answers right here in our numerous materials that provide a glimpse of how we make your ambitions possible.

Please let us know what you need!

Contact our global experts

Learn about the possibilities we can offer you to operate with maximum flexibility focusing on your core business through your entire value chain.