Siemens Global Business Services among Top 20 business service providers worldwide 

Munich, September 16, 2021

  • Siemens AG’s shared service organization sets global benchmarks in business services sector
  • Global study highlights the resilience and agility of the Top 20 regarding the Covid-19 pandemic


Munich, September 16, 2021: Siemens Global Business Services (GBS), the Shared Service Organization (SSO) of the technology company Siemens AG, ranks among the Top 20 Most Admired SSOs and GBSs in 2021.

The study, published by SSON Analytics, the global data analytics center of the Shared Services & Outsourcing Network (SSON), recognizes business service providers that exceed their peers regarding key performance measures and create exceptional value for their organizations and customers. Guaranteeing organizational resilience in the challenging times of the global pandemic has, too, been a major selection criterium in this year’s benchmark.

Siemens Global Business Services has over time developed strong capabilities to respond to changes in customer demand and to actively exploit new opportunities of digitalization

Awarded among a community of 180,000 members

SSON is the largest shared services and outsourcing network with a global community of 180,000 members. The “Top 20” yearly study explores organizations’ key objectives, strategies, and achievements. 

The following focal areas of shared services were surveyed: Attrition, Automation, HR & Talent, Payroll, Procure-to-Pay, Order-to-Cash, Record-to-Report, and Travel & Expense. In addition, the study examined the organizations’ position in the future-relevant areas such as automation, resourcing strategy or future of work initiatives – areas that coincide with the horizontal layer of Siemens GBS.


Siemens GBS delivers superior digital solutions

Siemens GBS focuses on digital solutions for business process optimization and, increasingly, value-add digital services. GBS has a decades long record of developing end-to-end platforms to provide unique experiences to the organization and its internal – and external – clients. One example is “NextGenP2P”, a digital platform for automating the process from purchase to payment and helping the users boost efficiencies.


Syazana Lim, SSON Senior Analyst, emphasizes the importance of the Shared Services sector especially during the pandemic, when resiliency, fortitude, and the right strategies to create impact for organizations have been more important than ever. Siemens GBS has been key in mitigating the impact of the pandemic for its customers, through digital solutions, a global delivery network and the flexibility of Siemens GBS’ employees. The study, therefore, also honors the exceptional performance of the global GBS team during the last years.

Siemens Global Business Services (GBS) designs, innovates, and efficiently operates business services for Siemens AG units worldwide as well as external customers. Its portfolio comprises transactional and expertise-driven services – with a strong focus on digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.
In fiscal 2020, Siemens GBS provided business services worth €500+ million for Siemens AG, Siemens Energy AG and Siemens Healthineers AG, which together generated nearly €100 billion sales volume. Siemens GBS serves its clients globally out of eleven major delivery locations with about 10,000 employees. Siemens GBS headquarters are based in Munich, Germany.


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Siemens AG (Berlin and Munich) is a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose adding real value for customers. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power.
In fiscal 2020, which ended on September 30, 2020, the Siemens Group generated revenue of €55.3 billion and net income of €4.2 billion. As of September 30, 2020, the company had around 293,000 employees worldwide.


Michelle Irwin

Siemens Global Business Services

North America


Franziska Bastan

Siemens Global Business Services

Europe, Asia Pacific/China, Middle East/Africa

+49 162 1802712