Digitalization, i.e., the use of digital technologies in business and society, is one of the most fundamental drivers of change for companies in the 21st century. Novel digital technologies enable companies to further improve service performance and are the basis for innovative products and services. To remain competitive, companies initiate a digital transformation and continuously adapt their capabilities to use these digital technologies.
of the companies regard digitalization as an opportunity for their business
of companies adapting their existing product or service portfolio in response to digital change
billion Euro potential additional cumulative added value by 2025 in Germany
The four main topics
Digitalization: A 21st century inflection point
Companies need to embrace digitalization and accomplish the digital transformation jointly with their employees. Organizations’ future competitiveness depends on it.
“Digitalizing industry will open up potential additional cumulative added value of €425 billion by 2025 in Germany alone. Projections put productivity gains at up to 30%, annual efficiency gains at 3.3% and cost reductions at 2.6% annually.”
From traditional shared services provision to the “New End-to-End”
The digital transformation of shared services benefits all, company, staff, and customers alike.
"The optimal service of the future is digital and intelligent. […] Those who seize these opportunities can use Shared Services as an engine for digital transformation."
Shared services: An operating model made for digitalization
A platform for integrated, cross-functional, end-to-end processes – shared services can, indeed, become a driver of the digital transformation.
"A new role model for Shared Service Organizations (SSOs) needs to be established in order to realize the revenue potential of digitalization: by providing a platform for integrated, cross-functional, end-to-end processes, SSOs will become the in-house drivers (transformation agents) for the digital transformation, supported by their strong dynamic (change) capabilities."
Digital trends in the shared services sector
Innovative technologies and methods speed up the digital transformation within companies. This benefits customers as well.
Innovative technologies speed up the digital transformation
The currently most promising technologies for business service providers – introduced below – are Robotic Process Automation (RPA), Business Process Management (BPM) and Artificial Intelligence (AI). Siemens Global Business Services (GBS) has been continuously scrutinizing its operating model for using these innovative technologies and thus has become a pioneering organization when it comes to value creation through digital transformation.
Your ambition made possible
Digitalization of processes and automation enable the companies to focus on the core activities, e.g., by eliminating manual administrative and repetitive activitiesKai-Eberhard Lueg, COO Siemens Global Business Services