Expert assistance with Support Services

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Support in case of an emergency – by phone or online, anytime and anywhere

Our service experts provide you with comprehensive support directly from the product manufacturer. Whether you have technical questions or need urgent product and system support, you can reach us via phone or support request, or browse through our online support websites. Just ask your Siemens contact about the packages available for your individualized support contract.

Find your contact

Contact us

Emergency hotline

Your emergency hotline in Germany, USA and China

We’re happy to help!

If you have a support contract with Siemens Industry, you’ll find the access data in your documentation.

More information

Error analysis

Expert know-how for the entire lifecycle of your production

With Technical Support from Siemens Industry, our service experts provide you with quick and competent answers to all your technical inquiries – from basic support to customized service packages for faster processing, or personalized support for complex issues. Even products that have been discontinued or are no longer available are also fully supported, so that the value of your investment is maintained in the long term.
Benefits

Your benefits at a glance

With our Support Services, you have access to expert knowledge, information and fast support when it matters – anytime and anywhere.
Get help

Your direct line to expert support

We help you find the right support as quickly as possible.

Support Request

You can also use the Support Request – the fast, electronic entry channel for questions about Siemens Industry products.

Industry Online Support App

Additional service options

Find the right support here

With our service offerings, you have access to expert know-how that helps you to rectify faults and thus increase the availability of your plant.

Industry Service Card

Comprehensive support directly from the product manufacturer

With the Industry Service Card you can take advantage of technical support services. Find out more about the variants of the Service Card and the scope of services.

Managed System Services

Individualized support through proactive system services

Managed System Services provide comprehensive system support that includes system inventory, technical support, and regular system reports – for high productivity and economic efficiency in plants and machines.

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Technical Forum

Learn about potential solutions when your plant suffers a malfunction

The cause of a problem in your plant isn’t always obvious. Enjoy the benefits of our Technical Forum to quickly obtain information on malfunctions and error codes.

Contact

Your contact for personal support

Support Services help you to solve and rectify problems in order to ensure the availability of your plant and to maintain asset performance. Benefit from our service experts‘ long-term expertise and find the right contact near you.

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