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Develop your career and master your skills in Customer Service Center

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The Customer Service Centre, also known as Order Handling Services, is a competence support centre originally established within one of our Divisions (Building Technologies), as a pilot undertaking and Siemens’ first project of this scale and at this level of complexity in Europe.

We are operating within the broadly understood global logistics and customer services structures. The team has been operating since 2015 and continues to grow dynamically. We are especially proud of the fact that we are cooperating closely with business structures as one of their crucial elements, which enables us to better understand and achieve the strategic objectives of our major stakeholders.

Our daily work aims to ensure smooth performance of deliveries to and contracts concluded with customers throughout Europe. Our employees remain in touch, on a daily basis, with colleagues from other units abroad, and with customers all over Europe. Warsaw is also the headquarters of a central team providing second-level support services for approximately 30 regional companies. The major markets we are currently supporting include Scandinavian countries, the Baltic States, the Netherlands, United Kingdom and German-speaking countries. Further development of Order Handling Team will be based on delving into processes that are not supported in Poland yet. New countries and new business areas will be involved as well, thus giving more opportunities to master new skills and grow professionally.

We are executing our services in few areas: product business, solution service portfolio, order handling support to other Siemens entities across Europe. Look at how our colleagues describe their contribution to the team.

Małgorzata Szwec, logistics manager, Poland

"My name is Małgosia and I’m responsible for Order Management Team in two Siemens departments: Digital Factory and Process Industries and Drives. I’ve been working for Siemens for fifteen years. Started as logistic specialist and after few years I’ve got an opportunity to develop myself as a team leader. The main duty of my Team is processing our Polish customers’ orders with deliveries in expected delivery times. We stay in close cooperation with over 1500 active customers on industry market. We work in really international environment using a lot of tools (SAP, Reco-Tool, OMS). Our vendors are from Germany, Italy, France, Czech Republic, Switzerland, and China. Working with people from so many countries is really interesting, especially that each case is little different. For me the most important is to follow customers and team members’ needs to have satisfaction on both sites."

Klaudia Szewczyk, logistics specialist, Poland

"I am Klaudia. I've been working for the Dutch BT (Building Technologies) team for over a year. At the beginning of my adventure at Siemens, I travelled to The Hague for an intensive introductory training. I had the opportunity to meet people with whom I cooperate today. I mainly deal with the processing of projects in the SAP system, order creation, delivery organization and close cooperation with various internal departments, especially with project managers and with business administration in the Netherlands. We serve, among others, by provision of complex solutions to hospitals, airports, universities, banks, hotels, casinos. Our business partners from the Netherlands are very friendly and always willing to help. I appreciate the possibility of working remotely, additional days off from Siemens, no formal dress code and that I work with people from different cultures."

Emilia Kowalczyk, logistics team leader, Poland

"My name is Emilia and I’m working for Deliver and Return COR Team in Siemens. In our daily work we support our Regional Companies in order management process. Each team member is responsible for dedicated country and specific processes. We also monitor whether deliveries to our clients are on time, furthermore we process returns of goods in the system. We do not rely only on SAP but also other tools, for example E-Portal to communicate with our internal customers and partners.

We are cooperating daily with planners, forwarders and warehouses to meet the RCs expectations. Each day we do our very best to support Regional Companies in solving general logistic problems related to Building Technology products."

We like to think that our Customer Service Center is one of its kind. We are also proud to share that according to the results of our internal employee survey, 96% of Siemens employees in Poland consider the company as an attractive employer.

Open culture:

we are open to new ideas and continuous improvement,
we treat everybody with respect and we give feedback,
we hire people from different cultures and we cooperate with different clients.

Diversity:

of people and clients,
of processes / wide product portfolio,
of looks: we welcome people as they are without a formal dress code.

Real impact on the business:

our department is a part of the wider business, we work closely with the business and can influence it,
we have contact with the client.

Work-life balance:

you can work remotely,
we have additional days off from our employer,
good location easily accessible by train/tram/car/bicycle.

Development opportunities:

Expert or Team leader path,
as we are continuously growing we offer you a space to develop your career and fulfill your ambitions.

We also have some additional benefits:

a selection of benefits available in the online system (including: Multisport card, cinema tickets, shop vouchers etc.),
private medical care packages (Lux Med or Enel Med),
life insurance (Generali) and credit card (Amex),
lunch card,
opportunities to lead and support different projects and activities, for example: Volunteering projects, Fit Challenge, Well-Being.

As we expand our operations, refine our processes and grow in numbers, we are always on the lookout for talented candidates who want to shape and influence our business.

We have opportunities for students (traineeship), juniors as well as experienced professionals. Depending on the position, the requirements will differ, however some remain key on all positions:

Attitude and "soft" skills

We value candidates who are keen and open to:

build thriving relationships with clients and colleagues,
see team diversity as an asset,
working with focus on details and always keep an eye on process improvment possibilities.

Knowledge of foreign languages

We always require fluent knowledge of English, and very often advanced level of at least one other European language, such as: German, Dutch, Swedish, Finnish, Danish, Norwegian.

Knowledge of tools

We often require good skills in Excel (varies on the position).

Knowledge of SAP or similar systems is always an advantage.

We are happy to answer your questions linked to the recruitment process or the nature of work and responsibilities in Customer Service Center. In case you have any, please contact our dedicated Recruiter:

Agnieszka Matuszewska

Phone: +48 602 463 522

E-mail: Agnieszka.matuszewska.ext@siemens.com

Looking for a traineeship?

There are development opportunities in the Customer Service Center at different career levels. If you are studying and looking for a part-time traineeship to gain your first professional experience, explore opportunities within the traineeship program.

Traineeship Program in European Logistics and Customer Service Team

Explore opportunities

Be a part of what's to come

Who we are?

How do we work?

Product Business – how we deal with it?

Solution Service Portfolio – experience of logistics specialist

COR – experience of order management specialist

What distinguishes us?