Who we are?The Customer Service Centre, also known as Order Handling Services, is a competence support centre originally established within one of our Divisions (Building Technologies), as a pilot undertaking and Siemens’ first project of this scale and at this level of complexity in Europe.
We are operating within the broadly understood global logistics and customer services structures. The team has been operating since 2015 and continues to grow dynamically. We are especially proud of the fact that we are cooperating closely with business structures as one of their crucial elements, which enables us to better understand and achieve the strategic objectives of our major stakeholders.
Our daily work aims to ensure smooth performance of deliveries to and contracts concluded with customers throughout Europe. Our employees remain in touch, on a daily basis, with colleagues from other units abroad, and with customers all over Europe. Warsaw is also the headquarters of a central team providing second-level support services for approximately 30 regional companies. The major markets we are currently supporting include Scandinavian countries, the Baltic States, the Netherlands, United Kingdom and German-speaking countries. Further development of Order Handling Team will be based on delving into processes that are not supported in Poland yet. New countries and new business areas will be involved as well, thus giving more opportunities to master new skills and grow professionally.
How do we work?We are executing our services in few areas: product business, solution service portfolio, order handling support to other Siemens entities across Europe. Look at how our colleagues describe their contribution to the team.
What distinguishes us?We like to think that our Customer Service Center is one of its kind. We are also proud to share that according to the results of our internal employee survey, 96% of Siemens employees in Poland consider the company as an attractive employer.
Who are we looking for?
As we expand our operations, refine our processes and grow in numbers, we are always on the lookout for talented candidates who want to shape and influence our business.
We have opportunities for students (traineeship), juniors as well as experienced professionals. Depending on the position, the requirements will differ, however some remain key on all positions:
Need to know anything else before applying?We are happy to answer your questions linked to the recruitment process or the nature of work and responsibilities in Customer Service Center. In case you have any, please contact our dedicated Recruiter:
Looking for a traineeship?
There are development opportunities in the Customer Service Center at different career levels. If you are studying and looking for a part-time traineeship to gain your first professional experience, explore opportunities within the traineeship program.