Smart hotels

Smart hotels of the future

A smart hotel is an active contributor to the guest experience and success of its owners by continuously interacting, learning and adapting to its users.

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Hotels don’t choose customers – guests choose their perfect places to stay

Guests in hotels

Today, up to 55% of consumers are willing to pay more for a guaranteed good experience. Guests expect a hotel to be much more than just a place to stay overnight. For them, it’s a personalized experience, ability to manage loyalty through a mobile device or ownership of a mobile key access. A smart hotel also offers excellent opportunities to deliver personalization.

 

A hotel can satisfy the market as well as guest demands and become a smart hotel – an active contributor to the guest experience and success of its owners:

 

  • By providing frictionless guest experience
  • Operating sustainable building
  • And ensuring seamless security

With the right combination of people, technology, and services, we can ensure guests feel safe and well taken care of. Our technology supports employees to work together as a smooth service team and enables hotels to become greener, as well as more profitable. We aim to help you transforming a hotel into the first-choice destination for your guests, again and again.

Siemens Xcelerator

Accelerating the digital transformation

Siemens Xcelerator is an open digital business platform and marketplace with the ambition to create a powerful ecosystem of partners who can jointly accelerate digital transformation tailored to your specific business goals. Making digital transformation easier, faster and at scale.

Siemens Xcelerator

Key features of a smart hotel

Make your guests feel at home

Foreseeing a perfect hotel stay and offering a first-class service promotes guest loyalty and potentially increases revenue.

The vision of a near-future experience in a Smart Hotel would include the Wi-Fi network recognizing an arriving guest’s smartphone, instructing the property management system to automatically check them in, unlocking their door upon arriving at the room, and instantly adjusting the lighting and temperature settings to their predetermined preferences. Later, after the guest finishes their room service meal, the internet-connected dining tray senses that they are finished and alerts housekeeping for pickup. To make the guest experience this seamless, however, multiple devices and systems are required — and they all must communicate with each other.

 

We believe that customized guest communication and digitalized journey are the keys to an unforgettable experience the guests seek.

Guest experience journey at smart hotels. Watch the video to learn more!
Key features of a smart hotel

Frictionless guest experience through digitalization

Digitalization is the key behind smart hotels offering. By continually interacting, learning and adapting, a smart hotel supports the experience for both: your guests and staff. Digital access to hotel and room, personalized interaction with environment, automatic fault detection – these are just few to mention. But all are aimed to ensure maximum comfort and excellent guest experience.
Desigo Room Automation

Personalized interaction with a room

Providing maximum comfort to hotel guests during their stay in a hotel guest room is key for business success.The Desigo Room Automation (DRA) solution combines control over the temperature, lights and blinds in one controller. It enables the Smart Room Operator software to give full control of room settings to users on different devices.

Mobile access control

Mobile access control

Business travelers require the flexibility to access the facility at any time of day. Mobile access control provides building users with digital access to the main facility and their rooms based on pre-defined protocols. All access is managed centrally through the building management system, adding efficiency to the process.

Fault detection and diagnosis

Automatic fault detection and diagnosis

Faults are usually detected by guests, which endangers guest satisfaction – especially if they don’t get reported. Faults can be detected and diagnosed by means of a smart building recorder in combination with TRA. Faults are automatically detected and issues are reported, ensuring guest satisfaction.

Key features of a smart hotel

Three modules of the holistic smart hotel solution

We believe that business success behind a smart hotel is created by implementing three key pillars of our smart hotel offering. Creating comfortable, sustainable and safe places to stay for your guest. You will not only increase the competitive business advantage, your staff productivity, and save costs, but also build up your guest loyalty and brand image.
Frictionless guest experience

Frictionless guest experience

Room control applications allow guests to easily control temperature, ventilation, and other functions on their smartphone or tablet to increase the comfort. In addition, circadian lighting control allows following guest's natural rhythm, increasing comfort and speeding up recovery from a jet lag.

Sustainable building

Sustainable building

Up to 10% of the total operating costs of the hotel comes from energy consumption. Efficient energy management is the key to ensuring a reliable power supply, reducing energy costs and minimizing environmental impact. It makes energy consumption and room usage in the building transparent.

Safety and Security

Safety and Security

Our safety and security solutions help to protect people, assets, and processes by safeguarding the integrity of your data, reputation and business continuity. We aim to enhance your competitive position through increased stakeholder confidence and transparency of the service.

References

Marriott Hotels Europe

Marriott Hotels Europe

  • Saving energy without sacrificing on guest comfort

  • Reconciling commercial needs with environmental considerations.

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Art Deco Hotel Montana

Art Deco Hotel Montana in Lucerne, Switzerland

  • A perfect place to relax – anytime.

  • A reliable fire protection system from Siemens enables continuous and safe business operations.

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InterContinental Hotel Sydney, Australia

InterContinental Hotel Sydney, Australia

  • Modernization of the fire protection system at the InterContinental hotel in Sydney was completed quickly and almost unnoticed by guests.

  • All rooms could continue to be occupied during the entire system modernization.

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Your fast lane to smart buildings

Your fast lane to smart buildings

We harness the power of data and technology to enable you to accelerate your digital transformation and deliver user-centric, adaptable und sustainable buildings and infrastructure.

Building Information Modeling (BIM)

Building Information Modeling (BIM)

Building Information Modeling (BIM) is a collaborative process that is the core for the digitalization of the construction industry.
Analyze energy continuously to optimize

Analyze energy continuously to optimize

Analyze energy continuously to optimize

Maximize performance with advanced building analytics. Siemens puts data insights at the heart of its digital building performance services. Find out more.

Stories

Stories

How we transform the everyday to create a better tomorrow: Explore the fascinating world of technology and innovation and learn more about digitalization in industries, energy transition and smart infrastructure.