For post-sales Technical Support, please log your request via our online web logging platform.
The web logging platform allows you to outline your enquiry, upload photographs, plus other relevant information. This ensures that we can quickly connect you with the best placed engineer to resolve your case.
Our Siemens Industry Mall is accessible 24/7 for logging of returns requests, electronic order placement, order status confirmation and pricing & availability information for our full product range. Please contact us if you require more information or training for the Siemens Mall, for either you or your teams.
- Quotation request for a Siemens Digital Industries product
- Pre-sales technical support
- Order placement
- Order query
In addition to the above, from 1 Oct 2021, the following types of enquiry are also being handled within our sales function:
- Spare part quotations
- Product repairs
- Returns & warranties
- Logistics enquiries, Inc. damaged or missing parts
If you need to contact us in another way, e.g. to include at attachment, please see the 'Ways to get in touch' section below.
- To book a service engineer
- To discuss an existing service request
By email service.gbi.industry@siemens.com
By telephone, 0845 850 7600 & Option 1
IRE: 1890 507600
Visit our training page for information on our in-person SITRAIN courses as well as our digital training, SITRAIN access - SITRAIN UK
Contact us
Contact form
To ensure we have all the details we need to respond to your enquiry quickly and efficiently, please use our customer contact form to get in touch - this will raise a ticket and ensure your query is routed to the right team of experts.
Sales-based enquiries
Email:
Sales.gbi.industry@siemens.com
(Product Sales, Quotes, Order Delivery, Spare Parts, Returns and Warranty)
Telephone:
UK: 08458 507600 (option 2)
IRE: 1890 507600
Service queries
- To book a service engineer
- To discuss an existing service request
By email service.gbi.industry@siemens.com
By telephone, 0845 850 7600 (Option 1)
IRE: 1890 507600
International: Looking for a contact outside Great Britain and Ireland?