Siemens Benefits Scheme - Investor Plan administration downtime between 26 November 2020 and 21 December 2020
We contacted you in September to tell you about the appointment of Trafalgar House as the new administrator for SBS. We also included information about the change of administrator in our latest Outlook newsletter and in this news area, but in case you missed it, or haven’t kept your welcome communication, you can find the new contact information for Trafalgar House below:
Post: Trafalgar House, PO Box 131, Blyth, NE24 9FB
Telephone: 0203 985 3079
The helpline is open 9am to 5.30pm Monday to Friday
To complete the change of administrator, Investor Plan records will be moving to Trafalgar House in December. Inevitably, the change will require some unavoidable downtime to the administration systems.
Between 5pm on 26 November 2020 and 9am on 21 December 2020 you will not be able to make changes to your records. This includes requesting or processing investment switches. If you are transferring or retiring, then to avoid any delay in processing your application, we recommend you send us your forms by 18 November 2020.
From 5pm on 26 November 2020, information on the current member website will be frozen. This means, that whilst you will be able to view your account, you will not see any new fund updates or have the option to submit changes. At the start of January 2021, the current Investor Plan self-service website will be replaced. Trafalgar House will email you when the new site is ready and tell you how to register. Further updates will also be published on the this website.
From 21 December, you can call or email the member contact team to make any offline changes. The member contact team will only be able to make data changes or process applications and settlements after the system move is completed on 21 December.
This is a summary of the important upcoming dates you should be aware of:
- 18 November 2020 - deadline to return transfer or retirement paperwork
- 26 November 2020 - the current Investor Plan member website is frozen, and no new changes can be made
- 21 December 2020 - offline changes can be made by the member contact team
- Early January 2021 - a new Investor Plan self-service website launches that will allow you to make all record updates
DB section members will also switch over to the new website at the start of 2021. If you have retained benefits in the DB section, then Trafalgar House will contact you again when this part of the site is launched.
Thank you for your patience and understanding whilst the administration team make these unavoidable system changes. Please continue to visit this website for all the latest news and information about the SBS.