Gaining more from your security investment
Supporting security solutions
We understand the challenges companies face in managing security operations, especially keeping pace with emerging technologies and working within budget constraints. Our security service portfolio is designed to help you meet these concerns and ensure a high level of system reliability whilst managing your costs. We deliver end-to-end security solutions encompassing software platforms, analytics, video surveillance, access control, identity management, intruder alarms and perimeter defence.
Experience and knowhow
We have extensive experience in delivering UK and international service contracts, spanning multiple security and communication technologies, often providing dedicated account teams to deliver exacting security service requirements.
Our customers span many sectors including utilities, airports, financial services, manufacturing, retail, healthcare, higher education, local authorities, police, rail and critical national infrastructure.
Improve operational effectiveness
We understand that the reliability of your security system over its entire lifecycle depends on continuous development, responsive maintenance and regular technology reviews.
Maintain peak performance
Our tailored service plans and packages provide you with a full spectrum of support to ensure your facility always operates at peak performance. We ensure your system is upgraded at the right time to provide the best level of technology for your business. Plus, regular software updates, technology audits, and database integrations further support and enhance your security operation.
Flexibility
To support these solutions and ensure a high level of system resilience, our comprehensive security service offering will maximise the performance of your investment, even if we didn’t supply your original system. We not only have extensive knowledge of our own installed technologies, but also a wide range of security manufacturers’ systems, products and devices.
Capability
Our security service programmes offer access to high level skills and provide the choice and flexibility that ensure the reliable, efficient operation of your security equipment. The recruitment, training and retention of competent personnel is given high priority and there is a comprehensive management process to support and measure engineer performance, productivity and quality.
Customer support
We work with our customers to deliver first-rate technical support via online systems, our helpdesk and our national field-based engineering team. Professional engineers have access to global resources, as well as UK specialists who ensure a focus on innovation, continuous training and customer satisfaction.
Services summary
• Security assessment and planning
• Test and inspection
• Preventive services and maintenance
• Corrective services, emergency response, repair and replacement
• System optimisation, retrofits, extensions and upgrades
• Training and operational support
• Online services
• Technology lifecycle planning and migrations
Top level systems maintenance
Preventive and corrective maintenance measures ensure that all standard maintenance procedures are carried out at regular intervals to optimise performance, faults are kept to a minimum and safety and security are continually upheld.
Siemens support services include consulting, advisory services, and training for you and your staff. Whether you need to educate employees about specific products or systems, or you’re looking for support to meet regulatory requirements or financial goals, we can help.
Siemens is wholly responsible for resource availability including retention, certification, vetting and performance management of our engineering teams, as well as service planning and management of critical spares.
Remote services
Siemens’ common Remote Service Platform (cRSP) enables our engineers to remotely diagnose and repair faults and this mix of remote and onsite engineering support for your security systems has a significant impact on achieving a first-time fix, improving customer service and making best use of manpower resources.
In recognition of the need to protect your data, Siemens is one of the first companies worldwide to develop an information security management system for remote services conforming to ISO/IEC 27001. This facilitates the monitoring of the system end-to-end as an IT infrastructure, and includes health monitoring, anomaly detection, cyber penetration and intrusion attempts. Additionally, it encompasses patching and updates as required.
Online portal services
Siemens’ service portal is a new online resource that will enable you to request support, monitor maintenance and generate performance reports. It will create greater transparency on service and maintenance performance and enable instant access for your security team, as well as improve communication and connectivity.
To ensure data security and integrity, role-based access ensures only authorised personnel have permission to view sensitive information. With built-in security features and future-proof technology, the platform provides these benefits while ensuring the confidentiality, integrity, reliability and availability of all data. System resilience is further enhanced via periodic vulnerability testing throughout the lifecycle of the portal.
Migrate to a smarter, safer working environment
As security and video technologies age, the risk of failure increases and the potential impact on business can be high. Furthermore, older technology requires greater engineering support which can result in rising maintenance costs. Importantly, your organisation can benefit from the major advances in security software development in recent years.An upgrade will mean removing the potential for future high capital costs and delivering better cost certainty. Furthermore, it lessens the potential risk of outdated critical systems and provides lower lifecycle costs, as new technology creates resource efficiencies through remote servicing. Your operatives will find new technology much more responsive and user-friendly, enabling you to benefit from improved situational awareness.
Siemens will work with you to develop the right migration path to ensure high system availability throughout the transition programme. Our migration methodologies can be adapted to meet the specific needs of our customers’ business, enabling different approaches to meet system delivery requirements and budget availability.
Upgrade to SiPass
Migration from your existing access control system to Siemens' latest SiPass technology will deliver a safer workplace, improved intelligence, greater resource efficiencies and lower maintenance costs. A migration path to SiPass will be developed to ensure a smooth transition with minimal disruption to your site operations.
Modernise with Siveillance Video software
Migration to Siemens' latest Siveillance Video software will deliver improved intelligence and information, enhanced shared video services, increased user mobility and a safer working environment. A key bonus is a reduction in lifecycle costs, as new software offers the potential of remote servicing, faster diagnostics and better asset availability.
