Building technology lifecycle support
Top service performance at every level
Siemens is focused on delivering high quality service and maintenance for security operations, fire safety and building management systems to multiple sites across the UK. Our service and maintenance portfolio is designed to ensure a high level of system reliability and operational continuity at all times. Siemens’ approach to customer service is to gain insight into your security, safety and building automation procedures and identify your short and long-term service goals to enable the right service and maintenance programme. We can then define a common objective, set targets for system performance, recognise potential cost savings and plan a technology migration path.
Ensuring high-level system reliability and improved cost control
We provide choice and flexibility, as well as access to our highly skilled workforce, meaning that you can be assured of the continuity of your security, safety and building management operations at all times. Service plans, maintenance programmes, support and technology migration are delivered by a dedicated team with the backup of centralised administration.
Siemens’ service and maintenance agreements offer a range of levels, from basic planned preventive maintenance through to bespoke asset management programmes that cater for your individual requirements. We will work with you to determine the specific services and maintenance options that are important to your organisation and plan the level of care that meets your demands for response, lifecycle support and cost.
A new online resource delivering real time visibility 24/7
Access service performance data, anytime
Siemens’ new online Service Portal enables you to request support, schedule maintenance, track repairs, review performance, generate reports, access fault history and view trend analysis. It delivers efficiencies in tracking maintenance issues and offers better insight into the reliability of installed equipment. The portal is intuitive, secure and delivers fast access for authorised users, assisting the management of assets, accelerating fault reporting and analysing performance against pre-agreed SLAs and KPIs.
The Service Portal is a key addition to our lifecycle portfolio that will create greater transparency on service and maintenance performance, enable instant access for your operatives and improve connectivity and communication across both our organisations. This improved visibility of the performance of your systems and services means better continuity of your security, safety and building management operations. It also enables us to work together more closely, determine the specific services and maintenance activities that are important to your organisation and plan the level of care that best meets your demand for response, lifecycle support and cost efficiencies.
With built-in security features and future-proof technology, the platform ensures the absolute confidentiality, integrity, reliability and availability of all data. To deliver further resilience there is periodic vulnerability testing throughout the lifecycle of the portal. Role-based access makes it easy to add new users and also ensures only the right people have access to the right information.
Health & Safety
Siemens operates a robust, integrated Health & Safety management system certified to ISO 45001:2018. The effective implementation of the Health & Safety management system is supported by our number one value, ‘Zero Harm’.
Better asset availability and less risk of system downtime
Improve service levels with remote support
Siemens now provides an extensive range of new digital services via remote connection; these provide seamless support to improve the performance, availability and efficiency of your fire safety, security and building management systems. Our common Remote Service Platform (cRSP) creates a secure, managed connection enabling access to your systems, and facilitating a mix of remote and manned response to enhance delivery of our services. The platform ensures cybersecurity by default, using an encrypted connection, two-factor authentication and data protection principles at its core.
- Reduced risk of downtime with faster, more efficient diagnostics
- Improved fix rates with remote repair and periodical system monitoring
- Efficiencies as engineers arrive on-site fully supported, well-informed and suitably equipped
- Better system information via detailed reports including all testing and event history
- Enhanced intelligence from analysis of faults and trends
- Greater system resilience with cyber system health checks