Customer Services for Transformers

Extend the life of your assets

Your challenge: over 70 % of the UK transformer population has been in operation for 25 years or more. Their average life is exceeding the intended design-life increasingly frequently, with spare capacity often completely used up. Load requirements, environmental and sustainability objectives can also conflict with budget constraints; and replacement lead-times can be long.                                                                                                                                                                                Our solution: whether you are using modern transformers - designed to closer tolerances than in the past - or older equipment that has been in service for decades, regular maintenance and testing is ever more essential. We offer a suite of services to meet this demand, from reactive repair to preventive maintenance, remote monitoring and diagnostics of a single unit to an entire fleet.                                                                                                                                                      Benefit: as well as preventing unplanned downtimes and ensuring that transformers operate reliably and without interruption, we will help you extend your asset lifecycle and maintain transformers at maximum operational level. Although we manufacture our own world-leading transformers – and are the inheritors of the Peebles brand too (see below), we will support any installed transformers, irrespective of the manufacturer.



Manage your budget

You need up-to-date information on the condition of your assets and to know about abnormalities or potential risks.

We will perform on-site condition assessments and asset audits – and offer remote services, monitoring and diagnostics, to ensure that failures and their corresponding outage costs are avoided.



Keep your assets up and running

To increase the availability and utilisation of your assets, we can provide a range of services: from repair services and spare parts, to 24/7 customer support and emergency service as well, if you need these.

Operations management

Operations management

Ensure efficient operations

To help you get the best from your assets, we offer asset management and consulting to help you maintain and optimise your transformers – and if you should need to, we will manage the whole process of relocating units too: from dismantling to reassembly. 



Keep pace with technical developments

We will help you keep your transformers on top form without service interruption. With refurbishment or retrofit and upgrading where needed, we will help you extend the lifecycle of your assets and gain maximum return on your investment. 

Taking pride in our Peebles heritage

Did you know that the Transformers Service (CSTRUK) business of Siemens’ Energy Management division is the ONLY genuine inheritor of the proud Peebles brand?

Following VA Tech’s acquisition of Reyrolle and Peebles from Rolls-Royce in 1998, Siemens acquired VA Tech in 2005. Now, from our base in Hebburn UK, supported by global manufacturing colleagues we are able to service and support any installed Peebles Transformer worldwide.

An extended lifespan

Nowadays, over 70% of the transformer population has been in operation for more than 25 years. The average life of transformers in operation is exceeding their intended design life in an increasing number of cases.

In infrastructure systems, industry or households, transformers always play a key role in the reliable transmission and distribution of power.

The construction, rated power, voltage level and scope of the application are all key factors that determine the transformer’s design. Today, however, load requirements, environmental constraints and sustainability objectives are often in conflict with budget restrictions and long replacement leadtimes.

A significant installed base of ageing transformers …

For example, in the 1960’s and 70’s, the power industry saw a major expansion that required a significant investment in high-voltage transformers.

This investment resulted in a signicant transformer estate that, some 50 or so years later, is at increasing risk of failure.This is why extending the assets lifecycle, ensuring the safety of your transformers and maintaining them at maximum operational level is our prime objective.

Siemens does not just maintain the extensive installed base of Peebles transformers (having acquired the prestigious and historic Peebles brand in 2005), but our engineers are qualified and experienced to maintain many other manufacturers’ equipment.

For all these brands, both historic and current, our customers can benefit from:

  • Design and engineering documents available

  • Synergies in transformer service processes

  • Knowledge sharing between the former manufacturers

  • Field service experts for each transformer brand still available

… or the latest technology from Siemens

Naturally, we are also your first port of call for maintenance of the modern range of Siemens transformers. Siemens offers transformers for all networks and voltages, every type of cooling and every mode of operation. Our products are designed with environmental sustainability and efficiency in mind and comply with the latest standards and guidelines such as synthetic ester with high flash point.

Our brand new iPDF takes you on a journey through the fascinating world of SiemensTransformers:
Download it to find out how we equip powerhouses in urban neighbourhoods, enable the superhighways of the future - and how our assets form the basis of the digital revolution!

Can transformers only transform energy? Find out in our brand new iPDF:

Download now

Calculate your transformer’s efficiency

With our free Siemens Transformer App, you can calculate and compare noise and efficiency values of different transformers on the fly:

Commitment and collaboration

When a 50-year old transformer caught fire in and left 17,000 homes without power, Siemens worked with Western Power Distribution to replace it with a brand-new unit in a week.
Downloads and support

Make use of our services

For your convenience, we have assembled relevant downloads as well as details of support contacts below.


Get in touch with our Customer Service

From our UK-based office in Hebburn, UK you can contact us from: Monday to Thursday 08:00 – 16:30 Friday 08:00 – 15:00 We look forward to your call or online contact. Tel: +44 191 401 5555 Email: