Are you a Siemens Financial Services customer?
Frequently Asked Questions for SieSmart Online Services
We have gathered together a list of the most frequently asked questions. If however we have not answered your question, please contact us so we can help you with your individual needs.
The asset protection charge is a charge to add the equipment supplied to our own insurance policy. When the agreement is activated with Siemens our insurance broker will contact customers to confirm if they have insurance in place during the term of the agreement. If at the point of activation you have insurance in place, there is the option to send the insurance details to our insurance broker and the Asset Protection charge will be removed. If this is not received the Asset Protection charge will be applied three months after the start of the agreement.
You can call us on 01753 434259 or email us at firstname.lastname@example.org who will be able to best advise you of contact details of your dealer if ownership of the equipment transfers to team. If ownership transfers to us at Siemens financial services, our asset management team can be contacted on email@example.com for details on a return address.
Your agreement is a minimum term lease, which means we require notice to terminate your agreement. If this is not received the agreement will roll into secondary rentals, which is in essence on a rolling term basis. You will carry on leasing the equipment at your normal rate until you are ready to give notice to terminate.
To work out the cancellation amount to retain, our system will then calculate the days used (the number of days insurance was active from the insurance effective date to the cancellation date). This will then be divided by the coverage days (length of the agreement) and then times by the Full Term Customer Charge to get the insurance amount to retain. Acquis insurance will issue a pro-rate refund of 200 days and LISL will refund up to 120 days.