Siemens USA: Staying with you in the fight against COVID-19

“’What can we do next?’ That’s the question we ask ourselves at Siemens as we continue to push through the pandemic.  We’re keeping Americans connected to vital services while harnessing our tech to meet new and rising challenges for healthcare, infrastructure, and the digital transformation.  With innovation as the answer to this crisis, we have good reason to be optimistic.”                                                                                                                 --Barbara Humpton, CEO Siemens USA

Reopening the Economy: Siemens’ commitment to safe, healthy indoor work environments

As America reopens after the COVID-19 lockdown, companies and employees continue to express their concerns about returning to work.  We have worked quickly to build out a suite of infrastructure solutions designed to create safe and healthy indoor environments that help people return to work with confidence.

As your trusted partner, we assure you of our commitment to maintaining the continuity of the products and services that you need from us so we can continue to support critical operations and infrastructure in the U.S.  We are doing whatever is necessary to support our customers and suppliers.  We are also maintaining our increased focus on proactive supply chain management, including manufacturing, inventory, distribution, and service provision.


Siemens is actively protecting the health of our employees and customers and communities in accordance with the guidance of international and national authorities.  In cases where we have been required to restrict access to any of our locations, local face-to-face meetings and customer visits to these offices and facilities will be converted to virtual meetings or postponed.


We have put in place additional procedures for employees, contractors, visitors and suppliers to ensure compliance with new regulatory requirements surrounding COVID-19.  These relate to their travel to/from places deemed as hot spots for the COVID-19 virus, their own symptoms, as well as their possible exposure to others who have traveled to those areas or may be exhibiting symptoms (or have tested positive).


If you have further questions or require additional information, please reach out to your authorized Siemens distributor, your Siemens sales team, your Siemens project manager, or customer-service team.  Please see the contact information in the gray box below.

As we have endured the pandemic and evolved our thinking about how to stop it, Siemens has continued its commitment to supporting states and communities in fighting the spread of COVID-19 and its devasting impacts. In this effort, we have carried out a number of specific initiatives:

  • Supporting community health:  The Siemens Foundation, Siemens Healthineers and Siemens employees have now donated more than $5.4 million to address the COVID-19 pandemic in the United States, including $2.13 million to 20 community health centers, $500,000 to the National Governors Association’s Reskilling and Recovery Network, and nearly $3 million in funding COVID-19 testing technologies to Testing for America to support the safe reopening of historically black colleges and universities (HBCUs) across the country.

  • Supporting the rapid design and development of healthcare infrastructure:  Our building and energy technologies are ensuring these spaces have reliable power, fire, and life-safety systems.  Our cloud-based platforms for remote monitoring and climate control are helping facilities meet the air-pressurization requirements necessary to prevent further transmission of COVID-19.  We’ve also been working to transform existing healthcare environments to respond to the pandemic.

  • Siemens Healthineers obtains FDA Emergency Use Authorization (EUA) for Semi-Quantitative SARS-CoV-2 IgG antibody test:  The SARS-CoV-2 IgG antibody test offers 100% sensitivity1 and 99.9% specificity, which is critical for detecting adaptive immune response accurately.  The test also attained the CE-mark and is now broadly available globally.

The mass impact of the COVID-19 pandemic has made clear that those matters that we once thought of as industry-level issues are now national-level issues. That is why Siemens is helping manufacturing ramp up its digital transformation to adapt to a COVID-19 world. The digital transformation of U.S. manufacturing is critical for America as we prepare to face the next great challenge. We must react and respond quickly to hard-to-predict production needs in times of crisis, and Siemens is committed to helping manufacturing adapt.


The pandemic has put a lot of stress on manufacturing.  Companies of all sizes are concerned about keeping workers safe, ramping up production, and coping with the sudden collapse of consumer demand.  But manufacturers have been doing a lot that is right, and some manufacturers are in an even stronger position than we might have predicted prior to the pandemic.  They have done so through their dynamism, their tenacity, and their agility.

When you need us

Siemens Business Contact Information

Customers with questions about service support during the COVID-19 pandemic should contact their Siemens representative, or use the contact information below:


Siemens Energy:  The Siemens Energy U.S. Remote Expert Center call center, at 1-888-869-9009, can provide 24/7 Siemens controls and automation support, and can put customers in touch with the right Siemens Energy personnel. Customers can also contact their Project Manager or Sales representative.


Siemens Industrial Automation:  Immediate assistance is available 24/7 for customers and partners through the Industry Customer Care Center at 1-800-333-7421.  For more information about engaging the Industrial Automation service team during this pandemic, please visit the COVID-19 Industry Services page.  Please also see the Siemens Digital Industries Software Response to COVID-19 page.


Siemens Mobility:  Customers can reach out to the Siemens Mobility call center at 1-800-241-4453 for informational support and to connect with Mobility personnel.


Siemens Smart Infrastructure:  For customers who need to reach someone about building automation, fire and life safety, building security, low and medium voltage power distribution, control products and grid control, please contact 1-800-SIEMENS.