Siemens USA Response to COVID-19 Coronavirus
Siemens has a global and U.S.-specific task force to continuously monitor the impact of Novel Coronavirus (COVID-19). We are evaluating all new developments and determining measures to protect the health of our employees, customers, and communities in accordance with the guidance of international, national, and local authorities. Around the world and at the local level here in the United States, Siemens is committed to ensuring the health and safety of our employees while serving the needs of our customers, partners, and communities.
A Statement to our Customers
Each Siemens business in the U.S. has taken actions to ensure continuity of support for you, our customers, and partners, who provide critical healthcare, energy, infrastructure, transportation, manufacturing, and emergency-response systems. Many of our employees have been deemed “essential” according to state and local directives and are on the front lines of this crisis with you.
These employees perform necessary tasks, such as inspecting and repairing trains; maintaining power and water systems; making and distributing products for critical power applications; and servicing safety, security, detection, and prevention systems. They do so in critical-infrastructure environments such as hospitals, nursing homes, data centers, and manufacturing plants, where you, our customers, are producing pharmaceuticals and other equipment critical to the care of our fellow Americans.
We provide our employees who are performing these critical duties with the knowledge, tools, and equipment necessary to maintain their personal health and safety. Every employee is empowered to evaluate their work environment for hazards and is authorized to stop work if they encounter any situation that puts them in danger.
On a daily basis, we are evaluating and adjusting the prevention measures necessary for the benefit of the health of our employees and the communities we serve. We appreciate all that you are doing during this crisis and are proud to be your partner in these efforts.
Siemens Business Contact Information
Customers with questions about service support during the COVID-19 pandemic should contact their Siemens representative, or use the contact information below:
Siemens Energy: The Siemens Energy U.S. Remote Expert Center call center, at 1-888-869-9009, can provide 24/7 Siemens controls and automation support, and can put customers in touch with the right Siemens Energy personnel. Customers can also contact their Project Manager or Sales representative.
Siemens Industrial Automation: Immediate assistance is available 24/7 for customers and partners through the Industry Customer Care Center at 1-800-333-7421. For more information about engaging the Industrial Automation service team during this pandemic, please visit the COVID-19 Industry Services page.
Siemens Mobility: Customers can reach out to the Siemens Mobility call center at 1-800-241-4453 for informational support and to connect with Mobility personnel.
A Message from Industrial Automation Business
As your trusted partner for industrial automation, we want to assure you of our commitment to maintaining continuity of the products and services that you need from us.
We are placing an increased focus on proactive supply chain management, including manufacturing, inventory, distribution, and service provision. Your authorized Siemens distributor, your Siemens sales team, and your Siemens customer-service team are ready to work with you to meet your critical needs or to answer your questions.
Visiting our locations
In cases where we have been required to restrict access to any of our locations, local face-to-face meetings and customer visits to these offices and facilities will be converted to virtual meetings or postponed until the government-imposed restrictions and requirements of social distancing are lifted.
Visiting your locations
For those customers and partners requiring on-site support by our service and field technicians, we have developed specific protocols to enable informed decision-making and to ensure the health and safety of our employees while they are supporting you.
Additionally, the Siemens employees supporting our customers and partners have the ability to produce a Covid-19 self-evaluation form, on demand, confirming that they have not been exposed to a specific list of Covid-19 risk factors.
Thank you for your trust in us
At Siemens we are committed to keeping you safe, up-and-running, and well informed. If you have further questions or require additional information, please reach out to your authorized Siemens distributor, your Siemens sales team, or your Siemens customer-service team (please see contact information above).