Machine Registration and CNC System Warranty

CNC Shopfloor Management Software - Machining process improvement

Get peace-of-mind knowing that service and support are only a phone call or an e-mail away

By registering your Siemens CNC-equipped machine tool, your warranty period is validated with a start and end date. A bill of materials is communicated to Siemens so we can provide the best service and support should you require them. Follow the steps below to make sure your machine is covered.

This guide will take you step-by-step through the process. Just follow these easy steps:

Enter the required information into the CNC
- Manufacturer (machine tool builder)
- Machine tool dealer
- End-user
Create the XML registration file
Save the XML registration file to a USB memory stick
E-mail the XML file from your PC to complete the registration
Your SINUMERIK CNC machine tool is now fully registered.

Download the step-by-step machine registration guide

Fill out the following form and send it back to cncmachineregistrations.industry@siemens.com

Download the Registration Form

SINUMERIK CNC system warranty

	SINUMERIK 808D	SINUMERIK 828D	SINUMERIK ONE SINUMERIK 840D sl
Standard warranty	OSS^{1) 2)} (24-months)	OSS Plus ^{1) 2)} (24-months)	18-month factory warranty ^{1) 3)}
Benefit of machine registration ⁴⁾	Free extended On-Site Service (12-months )	24-months after second commissioning	Additional 6-months factory warranty³⁾
Paid service contract	Extended On-Site Service	Extended On-Site Service	Repair Service Contract^{1) 2)}

Notes:

¹⁾ Starts at the time of shipment from the Siemens factory and includes all Siemens components ordered through R211 (MTS)

²⁾ Service commitment — provision of service personnel, on-site diagnostics, on-site troubleshooting, proof that the fault has been resolved, replacement material
³⁾ Only replacement material, no personnel / incidental costs

⁴⁾ Machine registration must take place during the standard warranty period

Some frequently asked questions

Q: Are the control panels ordered by customers through Siemens (US) covered by the warranty term?

A: No. The warranty only covers the Siemens products with a Siemens product article number.

Q: Are the non-MC (motion control) products, e.g., ET200 IO modules, IPCs covered by the warranty terms above?

A: Non-MC products can be covered by the warranty term above if they are purchased through the Siemens Machine Tool Systems Business and registered on a machine equipped with a SINUMERIK CNC controller.

Q: How is the warranty handled when a machine was built in the US, but shipped to an end-customer / end-user in another country?

A: The end-customer / end-user should contact the local Siemens customer service hotline for the in-warranty claim.

Q: How is warranty handled for third-party products that come with a cabinet purchased from Siemens?

A: Third-party products are not covered by the Siemens factory warranty.

Q: How are software defects covered under the warranty policy?

A: Software defects are not covered under the factory warranty. If a malfunction in the software is found, please report it to your local Siemens customer service hotline.

Q: Who does a customer contact at Siemens for a warranty claim?

A: End-customers / end-users can contact their local Siemens customer service hotline. OEM sales account managers will help machine builders for the in-warranty claim.

Q: What is the deadline to register a machine in order to receive the extended warranty?

A: End-customers / end-users should complete the machine registration before end of the default warranty period. Details for machine registration can be found above.

Q: How is the warranty for Siemens products affected if third-party cables are used by customer choice?

A: If the defective Siemens product is due to the poor quality of a third-party parts, e.g., cable, the Siemens product is not warrantied.

Q: Will I receive a certificate automatically after registration?

A: The certificate will not be sent by e-mail automatically. The end-customer / end-user can download the certificate from Siemens machine registration website.