Your speed to market is our goal
Siemens CNC machine tool support & services
For over a half-century, the brand name SINUMERIK, has become synonymous with innovation and technology leadership in the American machine tool industry. As you are well aware, different applications require different solutions — and with this extensive machine tool experience, you can count on Siemens to assist with questions regarding the functions or handling of your specific needs – to get your and your customers' products to market faster, with the quality they want.
Created with You in mind
Many support issues might be explained best in application tips, tricks, in a video, shared customer experience or upcoming webinar or training session. Familiarizing yourself with the SINUMERIK CNC4You website could save you time, expense and headaches down the road.
We are here to support your CNC needs in North America
Contact us 24-hours a day, 7-days a week.
Siemens Industry, Inc.
CNC for Machine Tool Solutions
390 Kent Avenue
Elk Grove Village, IL 60007
Phone: (800) 879-8079
Normal business hours: Monday-Friday, 7:00AM-4:45PM CST
Emergency, after-hours service: Leave a message and we will return your call as quickly as possible, or follow the prompts for immediate response. Please note that for after-hours service, a separate surcharge over and above the parts price and freight charges may be applied.
Even though your machine has been in use for 10 or more years
Different problems require different solutions. And with extensive practical machine tool experience around the world, customers call on Siemens to assist with questions regarding the functions or handling of SINUMERIK, SINAMICS, SIMODRIVE, and ACRAMATIC products. Whether by phone, fax or e-mail, Siemens machine tool and CNC field service specialists are available 24-hours a day, 7-days a week to advise and assist you in answering questions regarding the operation and handling of your SINUMERIK and ACRAMATIC CNC controls, along with other machine tool products.
Siemens offers the following services to help keep your plant running at peak performance
- On-site CNC / machine tool field service from Siemens factory-trained engineers
- Start-up and application assistance for both OEMs and end-users
- Systems modification including software and hardware upgrades, option installations, and retrofitting
- Remote diagnostics to analyze and diagnose problems via modem
Siemens offers three levels of service agreements with a variety of services to keep your machine fully operational.
- SIE MACH Level I Agreement
provides exchange of parts, on-site service and motor repair - SIE MACH Level II Agreement
offers access to 24/7 technical support service, including weekends and holidays. In addition to all of the services offered under SIE MACH Level I, SIE MACH Level II includes preventive maintenance visits - SIE MACH Level III Agreement
offers extra services, such as on-site service workshops for your staff along with service consultations and 24-hour on-site response time
Value-added services
- Productivity improvement
- Machine optimization
- Field service workshops
- Core motor inventory/exchange
- Motor spindle repair and preventive maintenance
- Drive upgrades
- Vibration monitoring
- Power studies
- Spare part packages
- Remote diagnostics
The right option for you
Generally, there are three options to consider when dealing with spare parts for your machine tool. Siemens customer service is available 24-hours a day, 7-days a week to provide you with fast and efficient ordering and delivery of spare parts and repair services for your SINUMERIK, SINAMICS, SIMOTICS, SIMODRIVE, SIMOVERT MASTERDRIVES and ACRAMATIC products.
- Purchase
Order a new spare/replacement part without an exchange. Note that old parts can often be returned for a credit. - Advanced exchange
We ship you a spare/replacement part and you ship us your old part. The new and old parts must have identical part numbers and the old part must be in a repairable condition. - Repair
We restore your old part back to factory specifications.
Instructions
- Call us at (800) 879-8079
- We provide a verbal quote over the phone
- Fax your purchase order to us at (513) 234-9780
- Order acknowledgement will be mailed or emailed to you
Please note that if you need to return a purchased part, 20% of list price will be charged to cover re-testing, handling
and re-stocking.
- Please provide proof of machine installation to validate this warranty.
– Machine number from your Registration with Siemens
– Prior PO on which the part was ordered
– If necessary ask your customer service representative for assistance - Purchase order is required for tracking purposes only. No charges will be applied to a warranty purchase order with the exception of special shipping and handling charges for counter-to-counter or door-to-door deliveries, or damage to the part not covered under warranty
- For new control, motor, or drives under warranty, please contact your machine OEM
Instructions
- Call us at (800) 879-8079
- We provide verbal quote over the phone
- Fax your purchase order to us at (513) 234-9780, and request 'Advanced Exchange' on the PO
- Order acknowledgement will be mailed or emailed to you
- We will deliver the part according to the confirmed delivery date. Included in the shipment, is a Return Material Authorization (RMA) form and a Failure Symptom Report. The RMA number must be referenced on the packing slip and clearly marked on the outside of the shipping box
- Ship back the inoperative part including the RMA form to the address indicated on your RMA
- Siemens will invoice you accordingly
- A credit will be issued against the Siemens invoice when the inoperative part is received and inspected at the appropriate Siemens facility within 20 days of original part shipment and accompanied with the RMA form
Getting it back to you
- Door-to-door
- Overnight
- Hold for pick-up
- Standard transportation
- Call us at (800) 879-8079 or email acramatic.industry@siemens.com
These documents provide further details on ACRAMATIC
- Fully-equipped repair facility centrally located in the United States
- The only Siemens-authorized motor repair facility that can bring your products back to factory specifications
- Saves you the cost of motor replacement
- Factory-trained technicians, using Siemens test equipment in an anti-static, environmentally-isolated repair room
- The Standard repair averages three working days
- In urgent cases, a Rush repair service at a nominal upcharge for many products is available, completed within 24-hours from receipt in our repair center
- Standard repair of Siemens motors is priced at a fixed rate. In this manner, we can immediately tell you the cost of your repair and eliminate the need for time-consuming cost calculations.
- Repair reports are always sent with each repair
Motor types
- Servomotors
1FT5, 1FT6, 1FT7, 1FK6, 1FK7 standard feedback and DRIVE-CLiQ feedback servomotors - Spindle motors
1PM6, 1PH4, 1PH6, 1PH7 (1PA6), 1PH8, 1PL6, 1FW3 up to frame size 280, standard feedback and DRIVE-CLiQ feedback spindle motors - DC motors
1HU3, 1HU5, 1G DC motors
Even though your machine has been in use for 10 or more years
Advancements in control, motor and drive technology continue. New components are designed for increased spare part availability, which, in many cases, can be decisive for safe machine operation. CNC / machine tool retrofit – or modernization – gives your systems a new lease on life.
Mechanical systems in older machine tools are usually still in good condition, so modernizing the control and drive technology can be more economical instead of buying a new machine. Through CNC retrofit, Siemens offers you a method of machine modernization in which individual components are modernized with the latest in automation technology. This includes:
- New SINUMERIK solution line control and SINAMICS drive technology
- Shopfloor-oriented programming with ShopMill and ShopTurn
- Mechanical overhauls, if required
When the mechanical systems do get "long in the tooth," new technologies and options provide you with more flexible and efficient production. A complete “mechanical and electrical overhaul” solution provides long-term assurance of your investments in both machines and plants.
Benefits
- Increased machine availability that leads to greater productivity
- Assured long-term, global spare parts and service expertise
- An economical alternative to purchasing new machines
- Greater ease of operation and programming
- Faster cycles for the machining of complex parts
- Greater precision and surface finish
- Safety Integrated increases the safety of both man and machine
- Reliable data management and increased storage capacity
- Networked machines can be linked to the data processing environment
Options for all: from beginners to advanced users
- SinuTrain
SinuTrain for SINUMERIK Operate allows the user-friendly operation and CNC programming of SINUMERIK controllers on your PC – based on the original SINUMERIK CNC kernel. - SITRAIN digital academy
Siemens official CNC training group offers classroom & online instructor-led training, online self-paced training, and on-site training for groups. - How-to Videos
Online how-to videos that provide step-by-step instructions for common CNC tasks.
Options for all: from beginners to advanced users
SinuTrain for SINUMERIK Operate allows the user-friendly operation and CNC programming of SINUMERIK controllers on your PC – based on the original SINUMERIK CNC kernel.
With SinuTrain for SINUMERIK Operate, Siemens offers you a practical solution for CNC training which can be used both by beginners and by experts. From the very beginning, SinuTrain for SINUMERIK Operate enables you to reinforce your programming and operating knowledge about the innovative CNC controller SINUMERIK 828D / 840D sl. Our intuitive PC-based solution comprises a control-identical software which has been perfectly tailored to meet your individual requirements.
Further, SinuTrain for SINUMERIK Operate can be perfectly adjusted to the axis configurations of different machines. This allows maximum compatibility of the CNC programs created offline with the machines used in production.
