Around the clock, around the world
Siemens drives support, service, repair, more
Every facet of drive technology is supported by Siemens in more ways and more places on earth. From initial encounter through technical consultation, application experience, acquisition, engineering, commissioning, operation, maintenance, retrofit, repair – if it requires assistance, Siemens has the assistants. The questions below should help you make contact with the right people to get you – and keep you – up and running.
Siemens Industry Online Support (SIOS) is a constantly-updated system containing pretty much anything anyone would need to know about drives and other Siemens industrial products. Below are links directly to the SIOS pages for each product. When you get there, note the numerous ways to search for and filter data.
Dial or touch
For general questions
- Call the Siemens Industry Customer Hotline - 800-241-4453
If you already have a Siemens customer account
- Call the Toll-Free US Technical Support Hotline - 888-454-4704
Your Benefits with Siemens Customer Support
- 24-hours a day, 7-days a week availability
- Reduced machine downtime
- Money savings
- Return old parts for credit
- Payment using major credit cards
- Exchange Program — a replacement part is on its way to you long before the old part gets to us(parts must have the same number and be in repairable condition)