Around the clock, around the world

Siemens drives support, service, repair

Every facet of drive technology is supported by Siemens in more ways and more places on earth. From initial encounter through technical consultation, application experience, acquisition, engineering, commissioning, operation, maintenance, retrofit, repair – if it requires assistance, Siemens has the assistants. The questions below should help you make contact with the right people to get you – and keep you – up and running.

Support finder Click the question(s) below corresponding to your support needs.

Are you looking for online technical information?

The Siemens Industry Online Support (SIOS) system is a constantly-updated system containing about anything anyone would need to know about drives and related products. Below are links directly to the SIOS pages for each product. There are also numerous ways to filter and search the data.

* Maturing drive product still being supported on SIOS
General performance low voltage AC drives	> SINAMICS V20 > SINAMICS G110* > SINAMICS G110D	> SINAMICS G110M > SINAMICS G120 > SINAMICS G120C	> SINAMICS G120D > SINAMICS G120X > SINAMICS G130	> SINAMICS G150 > MICROMASTER*
High performance / servo low voltage AC drives	> SINAMICS S110* > SINAMICS S120	> SINAMICS S120CM > SINAMICS S120 Combi	> SINAMICS S120M > SINAMICS S150	> SIMOVERT MASTERDRIVES*
DC drive technology	> SINAMICS DCM	> SINAMICS DCP	> SIMOREG DCM*
SIMOGEAR gear motors	> All products
SIMOTICS low voltage motors	> NEMA (All)	> IEC General Purpose (GP)	> IEC Severe Duty (SD)	> IEC Explosion Proof (XP)
SIMOTICS motors for motion control	> SIMOTICS S servo	> SIMOTICS M main	> SIMOTICS T torque	> SIMOTICS L linear

Would you like to ask a question online?

Join the conversation

The Siemens Industry Online Support (SIOS) system has several interactive forums maintained by knowledgeable personnel as well as your peers throughout the world who can provide timely answers.

Do you want to phone toll-free with a question about Siemens products and services?

Dial or touch

For general questions

Call the Siemens Industry Customer Hotline - 800-241-4453

If you already have a Siemens customer account

Call the Toll-Free US Technical Support Hotline - 888-454-4704

Your Benefits with Siemens Customer Support

24-hours a day, 7-days a week availability
Reduced machine downtime
Money savings
Return old parts for credit
Payment using major credit cards
Exchange Program — a replacement part is on its way to you long before the old part gets to us(parts must have the same number and be in repairable condition)