Around the clock, around the world

Drives support and service

Siemens drives support, service, repair, more

Every facet of drive technology is supported by Siemens in more ways and more places on earth. From initial encounter through technical consultation, application experience, acquisition, engineering, commissioning, operation, maintenance, retrofit, repair – if it requires assistance, Siemens has the assistants. The questions below should help you make contact with the right people to get you – and keep you – up and running.

Support finder

For Siemens Industry drives & motion products and solutions

Click the question(s) below corresponding to your support needs.

Siemens Industry Online Support (SIOS) is a constantly-updated system containing pretty much anything anyone would need to know about drives and other Siemens industrial products. Below are links directly to the SIOS pages for each product. When you get there, note the numerous ways to search for and filter data.

* Mature and maturing drive product still supported on SIOS
General performance low voltage AC drives

> SINAMICS V20

> SINAMICS G110*

> SINAMICS G110D

> SINAMICS G110M

> SINAMICS G115D

> SINAMICS G120

> SINAMICS G120C

> SINAMICS G120D

> SINAMICS G120X

> SINAMICS G130

> SINAMICS G150

> MICROMASTER*
High performance / servo low voltage AC drives

> MICRO-DRIVE

> SINAMICS S110*

> SINAMICS S120

> SINAMICS S120CM

> SINAMICS S120 Combi

> SINAMICS S120M

> SINAMICS S210

> SINAMICS S150

> SIMOVERT MASTERDRIVES*
DC drive technology

> SINAMICS DCM

> SINAMICS DCP
> SIMOREG DCM*
SIMOGEAR gear motors
> All products
SIMOTICS low voltage motors
> NEMA (All)
> IEC General Purpose (GP)
> IEC Severe Duty (SD)
> IEC Explosion Proof (XP)
SIMOTICS motors for motion control
> SIMOTICS S servo
> SIMOTICS M main
> SIMOTICS T torque
> SIMOTICS L linear
Drives support and service - online

Join the conversation

The Siemens Industry Online Support (SIOS) system has several interactive forums maintained by knowledgeable personnel as well as your peers throughout the world who can provide timely answers.

Drives support and service - phone

Dial or touch

For general questions

 

  • Call the Siemens Industry Customer Hotline  - 800-241-4453

If you already have a Siemens customer account

  • Call the Toll-Free US Technical Support Hotline  - 888-454-4704

Your Benefits with Siemens Customer Support

  • 24-hours a day, 7-days a week availability
  • Reduced machine downtime
  • Money savings
  • Return old parts for credit
  • Payment using major credit cards
  • Exchange Program — a replacement part is on its way to you long before the old part gets to us(parts must have the same number and be in repairable condition)

 

Drives support and service - personal

Right up the road from you

Siemens Industry has an extensive network of Sales, Solution Partners, and Service personnel close by who can help resolve virtually any issue.

 

Or you can always call the Customer Support Hotline at 800-241-4453 and they will help locate someone close to you

Drives support and service - quote

Industry's best cost:benefit ratios

Siemens Industry has an extensive network of Sales, Solution Partners, and Service personnel close by who can help resolve any issues.

 

Or you can always call the Customer Support Hotline at 800-241-4453 and they will help locate someone close to you

Drives support and service - repair

It's as good as fixed

Contact your local Siemens distributor partner for help.

Or you can always call the Customer Support Hotline at 800-241-4453 and they will help locate someone close to you

Drives support and service - motor repair
Drives support and service - other

Almost as many services as products

Downloads and support

More information about SINAMICS low voltage drives

Documents

Apps & tools

White papers

Related products & technologies

low voltage drives - industrial motors link

SIMOTICS industrial motors

SIMOTICS industrial motors

Quality and innovation for the complete range of industrial motors
simogear gear motors

SIMOGEAR gear motors

SIMOGEAR gear motors

Precise and powerful - modular products for optimum flexibility
CNC machine tool operator

SINUMERIK CNC automation system for machine tools

SINUMERIK CNC automation system for machine tools

SINUMERIK combines automation, machining and digitalization technologies to form a unique range of solutions.
low voltage drives - industrial automation link

Digitalization in drive technology

Digitalization in drive technology

Use the data from your drive systems to increase transparency and productivity
low voltage drives - industrial automation link

SIMATIC Industrial automation solutions

SIMATIC Industrial automation solutions

Siemens’ comprehensive automation portfolio enables to utilize the benefits of digitalization
low voltage drives - communications link

Industrial communication & networking

Industrial communication & networking

Optimally networked machines and plants thanks to professional planning and a comprehensive portfolio of network components
low voltage drives - markets link

Market-specific solutions

Market-specific solutions

With our profound market knowledge we are best positioned to serve our customers regarding their needs. Our digitally enhanced portfolio in the areas of electrification and automation is the basis for solutions fitting to our customer markets.