Product support for power distribution systems
Maintain and improve the availability, performance, and life cycle of your power distribution assets.
Keeping your facility and its operations performing at their best requires your power distribution infrastructure to deliver reliably and efficiently. The costs of downtime are great in terms of both lost productivity and equipment replacement, as are the costs of operating inefficient or unsafe systems. To ensure maximum uptime and sustained performance, you need a trusted service partner.
Electrical Services for maximum uptimeAt Siemens, we're experts at optimizing facility performance and properly servicing distribution systems. Our services cover everything you need – from field and maintenance services, repair and emergency services, spare parts services, to modernization and digital services, training and consulting, and service programs. Our goal is to ensure maximum reliability, uptime, performance, and safety of all your electrical systems infrastructure. You will benefit from our vast expert know-how and comprehensive services for all kinds of power distribution products, systems, and assets.
The Customer Support Center from Siemens is a highly qualified service provider channel for all inquiries in the field of power distribution. We offer competent, reliable, and prompt customer support including:
- 24/7 availability – we ensure availability 24 hours a day, 365 days a year.
- First level support – well trained and experienced support agents execute all incoming requests promptly and professionally to ensure the fastest possible and best assistance.
- Second level support – experts on the second level clarify incoming requests directly with the customer, e.g. technical questions, orders, etc.
- Process and ticket system – the client-capable ticket system ensures transparency and ticket tracking including effective escalation management.
- Escalation management – we monitor the processing of tickets up to a certain status which guarantees a prompt and proper handling of tickets.
- On Call Duty Services – we deliver extended services for contract customers, for example with contractually agreed lead times for service technicians arriving on-site.