Supporting our customers in uncertain times

services

We're here for you... while protecting your people and ours.

As we all face the impact of COVID-19, we want to assure you that we remain a trusted partner and dedicated to maintaining continuity in our service. We will work with you to meet business-critical needs in your plants and operations while mutually prioritizing the health and safety of our employees.  We are following all recommended precautions and have implemented an evaluation plan to help us make informed decisions regarding on-site activities.

Please reach out to us for support

Contact Industry Customer Care

Call Siemens today. 800.333.7421

Industry Customer Care Center

Our customer care specialists are available 24/7 to field your questions.  They're available to help you:

  • Leverage our global supply chain network for parts availability
  • Receive Technical and Remote Support
  • Initiate a Repair
  • Enroll in Virtual Instructor-led Training
  • Schedule Field Service - Our Service Project Managers will work with you to determine the best way to meet your needs while protecting the health of your employees and ours.

Preparing for the future

Many companies are experiencing some downtime as we navigate this uncertainty. However, the ability to quickly recover will be critical for meeting your customers' needs in the future.

Act now to hit the ground running later

Make the most of this slower time to get yourself, your staff and your operations ready to go when demand increases.

Training: 

Other services:
Contact us

We're here to help

Please call 1.800.333.7421 for immediate assistance or leave your contact information below and we’ll reach out to you during our normal business hours.

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Corrective Services

Corrective Services

In industry, all unscheduled downtime for machines or plants must be resolved as quickly as possible. Our experienced experts are available to assist you worldwide – online, by phone, or directly at your site, around the clock. Our goal is clear: to restore the functionality of your machines and plants as quickly as possible when an event occurs. We assist you on site with troubleshooting, commissioning, and maintenance, or provide perfectly tailored remote support.

Preventive Services

Preventive Services

With Preventive Services, we help you to avoid unscheduled downtimes. Thanks to the planning and timely implementation of maintenance measures, you reduce unnecessary, reactive work on plants and their unplanned shutdown. Preventive maintenance also helps you to unleash hidden potential through continuous optimization, giving your company a lasting competitive edge.

Predictive Service

Predictive Service

What if you already knew when a machine was going to fail? You could then schedule maintenance activities so as to keep shutdowns as short as possible or avoid them altogether. This is already possible today thanks to the advance of digitalization: The continuous collection and intelligent analysis of process and operational data enable you to predict the optimal time for machine and plant component maintenance. The evaluation of this data also helps to increase energy transparency within the company. As a machine and plant operator you benefit from a substantial increase in productivity and efficiency, thanks to our Predictive Services.