Service Programs and Agreements

Benefit from the full potential of our service organization

Confidence. That’s one of the many benefits from a Siemens SIEPRO® Technical Service Agreement. SIEPRO® allows you to plan in advance. You choose proactive services that reduce risk of downtime, stabilizing your operations and budget.   It’s designed for you. A SIEPRO® service agreement allows you to create a flexible service package, tailored to your needs. You choose the level of service that best complements your equipment, processes, and existing capabilities. With expected, scheduled service, you have the confidence that equipment runs as expected.

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What is it?

Flexibility is a key part of our service philosophy. Our services can be bundled in a customized SIEPRO® Technical Service Agreement, or can stand-alone and be used independently from each other.  Customers who choose our SIEPRO® TSA realize efficiency improvements in their plant’s maintenance, optimization, and modernization while also reducing costs.  Best of all, when you purchase a SIEPRO® agreement, the individual services along the lifecycle are seamlessly coordinated with each other and support the optimal use of machines, plants and resources.

Available expertise:

  • Standard SIEPRO® Technical Service Agreement for
    - Automation systems
    - Low and medium voltage drives
    - Machine tool systems
    - Medium voltage and high voltage motors
  • Custom SIEPRO® Technical Service Agreement
    - Blocks of hours
    - Priority Technical Support
    - Remote support services
    - Service level commitments
    - Software Update Services

What will it do for me?

Service contracts make the maintenance, optimization, and modernization of industrial automation and drive technology more efficient and powerful, and reduce costs at the same time. The Siemens specialists’ comprehensive expert knowledge, reduced downtimes, calculable operating costs, and the saving of maintenance resources ensure the highest availability and productivity of all machines and plants.

Your customized SIEPRO® agreement gives you:

  • Planned, reliable service from factory-trained service engineers and quick spare parts response times
  • Forward-looking maintenance that identifies and reduces future risk
  • Stable pricing/budgeting through fixed service prices and predictable maintenance costs
  • Maximum uptime through guaranteed response times and preventive maintenance programs
  • Ability to maintain peak performance of covered equipment and increase overall equipment effectiveness
  • Minimal field service calls

Service highlights

Condition Assessment for SINAMICS PERFECT HARMONY GH180

SIEPRO® Technical Service Agreement for Machine Tools

SIEPRO® Technical Service Agreement for Legacy Low Voltage Drives

Related Information

All About Service Programs and Agreements

With a SIEPRO agreement, you have the support of the industry’s leading service team standing behind you.

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References

Service as a success factor – references

Our Industry Services increase the productivity, efficiency and future viability of machines and plants in all industries.
US
Chemical industry

Technical Service Agreement for Automation

  • Efficient lifecycle management for SIMATIC PCS 7 and APACS

  • Optimize the scale of their in-house maintenance organization

  • Keep pace with ongoing developments of system technology at reasonable cost while also optimizing plant availability

Read success story
US
Pulp & Paper

Technical Service Agreement for Drives

  • Customize a service solution specific to the plant's needs and budget

  • Increase availability while reducing unplanned downtime and mean time to repair

  • Achieving greater than 85% uptime company benchmark

Read success story

Related content

Corrective Services

In industry, all unscheduled downtime for machines or plants must be resolved as quickly as possible. Our experienced experts are available to assist you worldwide – online, by phone, or directly at your site, around the clock. Our goal is clear: to restore the functionality of your machines and plants as quickly as possible when an event occurs. We assist you on site with troubleshooting, commissioning, and maintenance, or provide perfectly tailored remote support.

Preventive Services

With Preventive Services, we help you to avoid unscheduled downtimes. Thanks to the planning and timely implementation of maintenance measures, you reduce unnecessary, reactive work on plants and their unplanned shutdown. Preventive maintenance also helps you to unleash hidden potential through continuous optimization, giving your company a lasting competitive edge.

Predictive Service

What if you already knew when a machine was going to fail? You could then schedule maintenance activities so as to keep shutdowns as short as possible or avoid them altogether. This is already possible today thanks to the advance of digitalization: The continuous collection and intelligent analysis of process and operational data enable you to predict the optimal time for machine and plant component maintenance. The evaluation of this data also helps to increase energy transparency within the company. As a machine and plant operator you benefit from a substantial increase in productivity and efficiency, thanks to our Predictive Services.