Expert assistance with Support Services

Support in case of an emergency – by phone or online, anytime and anywhere

Find the ideal support service for your industry to keep your people and equipment on pace with production goals. Our service experts provide you with comprehensive support directly from the product manufacturer. Whether you have technical questions or need urgent product and system support, you can reach us via Online Support App, browse through our online support websites, or just give us a call!

Get immediate support - 24/7 Industry Customer Care Center 800.333.7421

Send an email (for non-emergency requests)

Find the right expert support as quickly as possible.

Industry Customer Care Center

Siemens has you covered!

Get immediate support 24/7 from the Industry Customer Care Center:

800.333.7421

Support Request

Submit your Support Request online!

You can also use our online Support Request – the fast, electronic entry online form for questions about Siemens Industry products.

Support Request

Industry Online Support App

Download for Apple iOS

The Industry Online Support App makes it possible to conveniently search for the right services anytime and anywhere.

Download for Apple iOS here

Download for Android

The Industry Online Support App makes it possible to conveniently search for the right services anytime and anywhere.

Download for Android here

Service solutions With our Support Services, you have access to expert knowledge, information and fast support when it matters – anytime and anywhere.

Benefits Support Services help you to solve and rectify problems in order to ensure the availability of your plant and to maintain asset performance.

Worldwide availability

With service experts worldwide, you benefit from professional knowledge based on long-term industry expertise and practical know-how.

Fast support in an emergency

With our Premium Support Services, you benefit from fast callbacks and response times, as well as priority treatment in case of an emergency – on business days, around the clock.

Easy access to product information

Our Siemens Industry Online Support provides you with quick and easy information about your installed products and systems in the form of manuals, FAQs, and various search features – 24 hours a day, seven days a week.