Industry Services for Process Instrumentation
If you want to remain successful in the process industries, you have to be able to rely on your field devices. These devices play an essential role in keeping costs under control, ensuring safety and security, and delivering top quality – which is exactly what makes our Industry Services for Process Instrumentation so valuable.
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Individually adaptable range of services
Whether it’s a matter of protecting your investments, ensuring the availability of your plant, the long-term predictability of your maintenance costs, or cost-optimized modernization – with our comprehensive range of services and support for all aspects of process instrumentation, we provide you with an efficient lever for achieving these goals. Our modularly structured offering can be precisely tailored to your specific requirements.
Get the most out of your field devices
Our Industry Services for process Instrumentation cover the entire lifecycle of your field devices – and make a decisive contribution toward achieving your goals.
Support & Consulting
Our support and consulting experts provide you with expert assistance in choosing the optimal products and systems. The range of services extends from planning, consulting, and design to product briefing, technical support, and industrial security in production.
Inventory Baseline Services
To make the right decisions when planning modernization activities or budgeting for maintenance, you need transparency about the state of the plant. This is exactly where SIMATIC Inventory Baseline Services come in – modern, data-driven services that help make the maintenance of machines and plants even more efficient.
Your benefits at a glance
- Cost-efficient and standardized inventory
- Decision-making aids for planned plant expansions
- Preparation for updates/upgrades
- Basis for performing further services
Lifecycle Information Services
In addition to important information on product status, our modularly structured Lifecycle Information Services (LIS) also provide you with service recommendations for the Siemens products in your installed base and decision-making aids for additional plant-specific services. You decide how comprehensive you want the LIS report to be, choosing from among three different modules: Basic Information, Extended Analysis, or Comprehensive Operation.
Your benefits at a glance
- Reduction of maintenance costs thanks to regular, proactive service information
- Optimization of plant availability thanks to specific service recommendations
- Minimized risk of functional obsolescence
- Avoidance of unplanned downtimes and cost-intensive supply shortages
Managed System Services
Managed System Services are modularly structured lifecycle services focused on providing comprehensive system support with innovative and proactive services. The core of the offering consists of a comprehensive system inventory, the centralized coordination of all service activities by a Support Manager, and regular reports.
Your benefits at a glance
- Efficient, centrally coordinated processing of complex support requests
- Reduced maintenance costs and maximum transparency
- Customized support that is efficient, qualified, and proactive
Support Services (tech support, online support)
Our Industry online support provides you with the latest information on our product portfolio as well as a technical forum. Technical support experts offer fast and qualified support for all technical questions relating to our process instrumentation products.
Online Support
The online portal is your central web address for comprehensive information about our products, systems, and services. The mySupport function provides you with your own personal work area in which you can gather all the information you need for your daily tasks.
PIA Lifecycle Portal
Products and services integrated into one portal specifically for process instrumentation: Take advantage of our tool for selecting, planning, ordering, commissioning, and maintaining your process instrumentation.
Your benefits at a glance
- Fast technical assistance for planning, engineering, and maintenance thanks to comprehensive product information as well as sample configurations and applications
- Direct exchange of experience with other users in the technical forum
Technical support
Our technical support provides you with fast, expert support for all technical requests related to our process instrumentation products and systems. Using the contact database and with just a few mouse clicks, you can find contact information for the right expert who will get back to you quickly with the support you need – in your language and from your region.
Your benefits at a glance
- Worldwide availability of qualified contacts for technical requests
- Time and cost savings for engineering and commissioning
- Failsafe planning and optimized engineering effort
Training
Whether classroom courses, eLearning, training videos, tutorials, or eBooks: With our training portfolio, we offer you a broad range of training measures for targeted, ongoing skills development related to process instrumentation. Our portfolio also includes training courses on maintenance – offering valuable practical knowledge directly from the manufacturer.
Your benefits at a glance
- Guaranteed service expertise
- Up-to-date knowledge on demand
- Broad portfolio for imparting knowledge
Commissioning and maintenance
Both commissioning and maintenance of field devices involve substantial outlay – in terms of time and personnel, regardless of whether work is performed inside or outside explosion-risk zones. This situation is made even more difficult by ever-increasing requirements. In any case, a high level of expert knowledge and well-grounded know-how is essential. This is exactly where our expert support can help, including our offering of on-site services, platform-based remote services, and comprehensive calibration services.
Calibration services
Ever-increasing demands for reliability, availability, and performance reveal how important it is to calibrate and test measuring instruments in order to achieve the highest level of precision and ensure process quality.
Your benefits at a glance
- Consistently high product and batch quality
- Faultless end products
- Support for implementing important legal requirements
Remote Services for Process Instrumentation
Our Remote Services for Process Instrumentation ensure optimal reactive support for all the field devices used. Remote access is via Siemens’ own IT infrastructure (cRSP = common Remote Service Platform). Our offering guarantees smooth commissioning, rapid troubleshooting, and comprehensive consulting related to your field devices, control loops, and plant.
Your benefits at a glance
- Worldwide availability of specialized expertise directly from the product manufacturer
- Technical assistance during planning, commissioning, and maintenance
- Guaranteed worldwide access via a remote service platform certified according to ISO27001/CERT
- Virtual availability of a Siemens expert on-site at the plant, including in explosion-risk zones
Spare parts and repairs
Every process plant ages over time, as do the field devices used. Given their vital importance to process quality, it is important to ensure that spare parts are quickly available at all times and that the necessary repairs are performed reliably and by qualified personnel.
Asset Optimization Services
In the process industries, high plant availability is a top priority. At the same time, the inventory of spare parts must be kept as low as possible to reduce capital lock-up. The smart answer to this dilemma is our modularly structured Asset Optimization Services. They emphasize a structured and systematic approach to achieving a comprehensive optimization of your spare parts supply.
Your benefits at a glance
- Secure and reliable spare parts supply
- Improved serviceability, resulting in increased plant availability
- Reduced capital lock-up thanks to technical and economic inventory optimization
- Maximum transparency in inventory management
Extended Exchange Option
The Extended Exchange Option for process instrumentation products enables you to protect your Siemens process instrumentation order against unforeseeable repair or replacement costs. The offering applies to the replacement of defective devices that have failed during intended use.
Your benefits at a glance
- Simple purchase of a long-term product warranty – as part of your order
- Cost transparency, because no costs will be incurred for the replacement of defective devices during the selected time period
- High degree of flexibility, because the warranty period is selected according to your requirements
Support for the entire life cycle
As part of our comprehensive range of services, we offer you the option of compiling a service package that is exactly tailored to your plant instrumentation and the necessary maintenance concepts – with a modular and need-based Lifecycle Service Contract based on plant-specific service elements and contract-specific parameters.
Ensuring serviceability and optimization of plant availability throughout the entire lifecycle
Optimizing operating costs and making them predictable, protecting investments and ensuring plant availability – the key criteria for success are the availability and serviceability of your process control technology. That’s why state-of-the-art plants use Lifecycle Services with an optimized cost structure to ensure total functionality of their process control technology for defined periods of time.
With our Lifecycle Service Contracts, we supply the answer to most of your plant’s very specific service requirements for periods of 15 years or more: an individually combined package of standard services and proactive lifecycle services that guarantees the reliability and availability of your measuring instruments.
The individually compiled Lifecycle Service Contracts can be divided into typical contract profiles that build on one another and that are available in various versions for practical application. A service contract for process instrumentation always includes active contract management with contract execution, organization, documentation, change management, etc.
Your benefits at a glance
- Contractually assured reliability and availability of process instrumentation
- Assured arrival times for service, spare parts, and preventive maintenance
- Predictability of maintenance costs
- Expertise from the process instrumentation manufacturer
- Contract management from a single source for the entire contract period
