Supporting you in challenging times

We're here for you ... while protecting your people and ours.

Although we are all facing the impact of COVID-19 in our daily lives – personally and professionally, Digital Enterprise Services remain your competent and dedicated partner to ensure your business continuity. Together with you we will work to meet business-critical needs in your plants and operations, while mutually prioritizing the health and safety of your and our employees.    

Please reach out to us for support

Find a contact

Digital Enterprise Services Support Hotline

Our service experts are available 24/7 to support your requests:


Germany: +49 911 895 7222


US: +1 800 333 7421


China: +86 400 810 4288 

Our Services in challenging times

Tackling today‘s challenges, ensuring high availability

With Digital Enterprise Services we offer various services to maintain high availability in order to run business on very high output.
  • Spare Parts Services: Benefit from the availability of critical spare parts – also for your stock!
  • Remote Services: Implement advanced remote service technologies for dedicated support!
  • Technical Support: Get the Siemens Service card for technical support via phone or ad-hoc remote connection!
  • Industrial Security Services: Get help in analyzing your exposure to new cyber threats!
  • Performance Analytics: Get help to identify potential in performance based on available plant data!
  • System Integration: Get help to reengineer your systems for a better performance!

Preparing for tomorrow

With Digital Enterprise Services we offer various services to save costs and use idle time of employees while being affected by large shutdowns.
  • Spare Parts Concepts: Optimize your spare parts supply!
  • Preventive Maintenance: Conduct preventive maintenance actions!
  • Consulting Services: Prepare your business for improvements through digitalization!
  • E-Learning: Train your workforce online!
  • Industrial Security Services: Assess your site and improve your defense!
  • Digital Twin Services: Accelerate your time to market by using digital twins!
  • Analytics and Artificial Intelligence Services: Get help to identify performance potential based on available plant data!
  • System Integration: Get help in engineering for the future fit of your production facilities!
  • Retrofit and Modernization Services: Improve your performance with retrofit and migration services!


Your contact for personal support

We are your reliable partner in challenging times. Use our contacts database to find your contact person who will help you with your request, quickly and easily.